Life feels better when YOU make the decisions…!

Vanquis Bank specialise in providing credit cards to the non-standard credit market.

Our business has grown so much since we started in 2002 that our parent company, Provident Financial, is now listed in the FTSE 100. We have achieved this success by encouraging our employees to put ideas forward, make decisions for themselves and take large leaps toward the end goal of constantly improving the service we provide for our customers.

With a philosophy that’s based on being a model credit card provider, lending responsibly, and treating our customers fairly, it’s no wonder that we put customer services at the heart of everything we do.

This is an opportunity for a Customer Services Manager who is expert in providing customer service excellence, to join an exciting well established customer focussed organisation in Chatham, Kent on a maternity cover fixed term contract (9months). Providing strong leadership for the Department you’ll take ownership of the day to day operation and create a culture that truly puts our customers at the centre of everything we do. Be a real Leader of people and provide collaborative and visible Leadership at all times.

You’ll also have responsibility for developing a systemic process for customer journey improvement using the voice of our Customer.

A great role for a customer focused leader who can motivate and inspire the team to continue delivering a best in class service to our customers.

What we’re looking for:

• Someone with proven experience in Contact Centre management in a FCA or similary regulated environment, or similar exposure to a regulatory agenda
• Experience in managing Managers in a high performing Customer Services environment
• Having a real passion and focus on putting the customer at the centre of everything we do
• Driving continuous improvements for the customer
• A great communicator who can build positive and effective relationships across the business

What you’ll get in return:

• A vibrant working environment where everyone is committed to success and our customers are our number one priority
• The opportunity to be in control of your work and see the impact it has on the business
• The chance to learn from a highly skilled and motivated management team

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.