The Company:
This is a great opportunity for a Sales Administrator to join the Commuter Department at The Kings Ferry based in Gillingham.

The Kings Ferry is part of National Express plc and operates the largest fleet of coaches in the South East. We operate 38 commuter services into London carrying over 1,000 passengers per day from Medway, Swale, Maidstone and Gravesham. We also carry out a range of private and contract hires to schools, universities, social groups, football teams and supporters, travel companies and blue chip clients.

Role:
You will be the primary point of contact for our commuter and private hire customers offering assistance with timetable and ticketing enquiries as well as queries concerning new and existing private hire bookings.

Your daily duties will include but not be limited to:
• Answering inbound calls and dealing with incoming queries
• Ticket sales
• General office administrative duties
• Monitoring the commuter and sales inboxes and responding to/forwarding all requests
• Updating company Twitter account
• Service analysis

The ideal candidate will possess the following skills:
• Excellent telephone manner with strong customer service skills
• Ability to think outside the box to maximise results
• Quick learner with the determination to succeed
• Strong organisational skills
• Be flexible in working hours to meet the demands of the business when necessary
• Ability to follow management instructions
• Strong time management skills and the ability to work to deadlines
• The ability to work effectively and retain a calm disposition and problem solving logic in pressurised situations.
• Good IT skills including but not limited to Microsoft Word, Excel and Outlook