The Bunker provides Ultra Secure Managed Hosting, Colocation and IT Outsourcing from within UK’s most secure Data Centres.

We are looking to recruit Service Desk and Operations team staff responsible for delivering outstanding levels of quality to clients.

This role is responsible for supporting the Business as Usual operations functions delivered in customer-centric methodologies. Working as part of a team to deliver Data Centre and Managed Service with the key focuses on Confidentiality, Integrity and Availability.

Some Key responsibilities will include:

• Installation and setting up of IT and Network Hardware
• Maintaining and repairing technological equipment and peripherals
• Installing and upgrading of hardware components
• Working with Data Centre and Enterprise level hardware to provide client support
• Delivering remote hands support
• Provide customer escort services to clients attending the Data Centres ensuring their requirements are met and that their safety is ensured
• Installation of Copper and Fibre structured cabling
• Liaising and Communicating with clients providing service updates
• Goods handling – Ensuring items leaving and arriving at the Data Centres are in the correct locations and secured
• Routine site Health and Safety and Data Centre checks
• Maintaining backup media rotations and monitoring of backups
• Ticket and task handling
• Escalating incidents/requests to Service Desk Manager
• Provide feedback to IT Service Desk & Incident / Task Manager in identifying amendment / creation of Service Desk processes & procedures to deliver an effective Service Desk function
• Ensuring Data Centre and working areas standards are maintained


To apply for this role, please send a covering letter and CV to careers@thebunker.net
No recruitment agencies should respond to this advert please.