Active Assistance supports people with a physical disability to live independently at home. Operating throughout England and Wales, we are recognised as one of the UK`s leading specialist service providers. POSITION SUMMARY JOB RESPONSIBILITIES (Accountabilities and duties) QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED.

Job title: Care Coordinator

Reports To: Care Coordination Team Leader
Team: Care Coordination
Location: Sevenoaks, Kent


Active Assistance was established in 1992 and supports mainly clients with a spinal cord injuries but also other disabilities to live independently at home. Operating throughout England and Wales, we are recognised as one of the UK’s leading specialist service providers.



POSITION SUMMARY

The key focus for this role is to deliver the highest quality and continuity of service to an allocated group of clients through efficient and effective resource planning. This will involve building and maintaining strong working relationships with clients, PA’s and colleagues in order to identify needs and requirements.


JOB RESPONSIBILITIES (Accountabilities and duties):

1.Scheduling assignments for Personal Care Assistants (PAs) using the allocation processes and procedures to ensure ‘best fit’ between PA’s skills and experience and Client
requirements using Staff Plan.

2.Enter and maintain all relevant and required data to the Staffplan database system and Roster scheduling system, ensuring all records are kept accurate and up-to-date.

3.Prepare and maintain client records where appropriate on Staffplan.

4.Respond quickly and positively to client communications and liaise with Care Service Managers (CSMs) and other colleagues/departments as required.

5.Monitor and manage PA travel claims

6.Provide out-of-hours cover including weekends

7.Work towards achieving measured KPI’s

8.Provide support to PA’s when required

9.Working with allocated CSM’s to ensure best knowledge of client – this will include visiting clients to discuss both general and specific requirements.

10.Interview prospective new PAs during the recruitment process.

11.Occasional visits to client homes with a CSM to complete a client home visit and further understand the needs of the client.

QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED

• Good general education
• Experience in a Service and/or Customer focused role would be beneficial
• Excellent planning and organisational skills
• Team player with excellent verbal & written communication skills
• Close attention to detail
• Good IT/Computer skills
• Previous experience of scheduling or planning would be an advantage
• Previous experience of working in an office environment is essential


HOURS

Monday – Friday, 9.00am to 5.30pm