Customer Care Advisor
  Competitive
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Come and join the number one food service company in the country...
With a turnover of over £2.6bn, Brakes Group is a leading supplier to the foodservice industry in the UK, Ireland, France and Sweden. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.
Working for a large national company, you will be required to deal with incoming calls from existing clients regarding issues with their orders. This role is all about personality and they require someone who is driven, hardworking and moreover passionate about their business.

The role will involve:
-Providing excellent customer service through existing customers in accordance with the business development plan
Meeting and exceeding customer calls and quality targets
-Assisting in the achievement of the department's targets, sales and objectives ensuring profitable sales growth is met / exceeded.

The right candidate will be responsible for:
Work with the Customer Service Management and contribute towards operational plans that deliver the customer orientated strategy
-Develop profitable customer growth by promoting the Company range of products/services by meeting/exceeding set call targets.
-Using effective planning to initiate and accept customer orders by telephone in accordance with established procedures and quality standards.
-Develop sound knowledge of customer's needs
-Respond to customer complaints/enquiries in accordance with established procedures and quality standards
-Foster and maintain customer relationships
-Identification of changes to improve both personal performance
-Maintain understanding of product range
-Work effectively with other individuals and teams and achieve company objectives
-Plan work load to optimise customer contact and delivering the best Customer Experience we can through Sales & Service.
PLEASE NOTE - ANY 5 OUT OF 7 DAYS TO BE WORKED.
The Business
Employing over 10,000 people, the group supplies a diverse customer base, which includes, independent pubs, restaurants and hotels, schools, hospitals, contract caterers and well known national chains. Brakes Group has developed a clear customer focus and a strong understanding of the needs of the foodservice sector providing innovative products and services and is committed to improving both the environment and the communities it serves. Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.


Advertiser: Direct Employer

Reference: 04011

Posted on: 2017-04-19 17:02:28

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Customer Care Advisor
  Competitive
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Come and join the number one food service company in the country...
With a turnover of over £2.6bn, Brakes Group is a leading supplier to the foodservice industry in the UK, Ireland, France and Sweden. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.
Working for a large national company, you will be required to deal with incoming calls from existing clients regarding issues with their orders. This role is all about personality and they require someone who is driven, hardworking and moreover passionate about their business.

The role will involve:
-Providing excellent customer service through existing customers in accordance with the business development plan
Meeting and exceeding customer calls and quality targets
-Assisting in the achievement of the department's targets, sales and objectives ensuring profitable sales growth is met / exceeded.

The right candidate will be responsible for:
Work with the Customer Service Management and contribute towards operational plans that deliver the customer orientated strategy
-Develop profitable customer growth by promoting the Company range of products/services by meeting/exceeding set call targets.
-Using effective planning to initiate and accept customer orders by telephone in accordance with established procedures and quality standards.
-Develop sound knowledge of customer's needs
-Respond to customer complaints/enquiries in accordance with established procedures and quality standards
-Foster and maintain customer relationships
-Identification of changes to improve both personal performance
-Maintain understanding of product range
-Work effectively with other individuals and teams and achieve company objectives
-Plan work load to optimise customer contact and delivering the best Customer Experience we can through Sales & Service.
PLEASE NOTE - ANY 5 OUT OF 7 DAYS TO BE WORKED.
The Business
Employing over 10,000 people, the group supplies a diverse customer base, which includes, independent pubs, restaurants and hotels, schools, hospitals, contract caterers and well known national chains. Brakes Group has developed a clear customer focus and a strong understanding of the needs of the foodservice sector providing innovative products and services and is committed to improving both the environment and the communities it serves. Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.


Advertiser: Direct Employer

Reference: 04011

Posted on: 2017-04-19 17:02:28

I want to receive the latest job alerts for:

jobs in Ashford, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Advisor

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  Up to £12.51 per hour + PLUS holiday accrual

  Dartford, Kent

Customer Service Advisor x2

  Maidstone Borough Council

  Salary: Grade 6 (£23,498 - £25,158)

  Maidstone, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

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