My client, a market leading and ever expanding company, based in Dartford, Kent are looking for a permanent Product Support Specialist.

The main aim of the role is to assist customers, end users and employees, primarily via support case escalations and the successful candidate will be required to work flexibly, in a rapidly changing technical environment. To achieve these aims will mean you will need to gain an in-depth knowledge of the technical products that are sold by the company, including hardware and software.

The job detail will include, assisting all users (including International customers) with Technical Support, covering both I.T and interactive products and hardware and software matters, good time management and priority handling, serving as a first point of contact for customers seeking technical assistance over the phone or email, assisting with the test and setup of equipment for trade shows and external events, the movement and setup of test products and equipment in the Dartford office and being a part of the on-call rota to support International support requests after normal working hours.

The job requirements will include, past experience in customer support, troubleshooting IT & Audio Visual based technologies and responding to customer service needs, someone that is excited about technology and is keen to help everyone get the maximum out of it and an excellent telephone manner, analytical and administration skills. You will also need a full UK driving license.

The desired technical experience will include, Desktop (Windows 7-10 & MS Office) and Devices (smartphones & tablets).
Any experience of Audio Visual (Screen tech LED & LCD, VGA, HDMI and DisplayPort), Desktop (MAC OS X/OS Sierra, SAP, Snowflake and Display Note), Devices (Experience in supporting Android products), Network (TCP/IP, DNS, mDNS, Web filters/proxy, Wireless, Wired) would be advantageous.

The company are paying a salary of £25,000 - £30,000 plus benefits.

Emplovee does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to this role.