Technical Support 1st Line IT Support Role
  £15000 to £20000
  Sevenoaks, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Our client based in the Sevenoaks area is looking to recruit for a 1st Line IT Technical Support position. The role is primarily providing service users with a technical support service whilst ensuring a high level of customer care.

The main duties of the role are:

• Prioritise and answer all calls assigned, owning calls through to resolution as defined by SLAs, maintaining and prioritizing your calls appropriately.
• Answer any phone calls that come through on your line. Schedule and coordinate any phone call follow-ups with customers.
• Work through support cases assigned, assisting / escalating to Senior Level 1's / Level 2 as needed for technical guidance.
• Process hardware replacements as needed

Applicants must possess the following skills:

• Technical Support experience or call centre experience.
• Strong organisational skills and an ability to prioritise.
• Excellent verbal and written communication skills.
• Strong desire to learn and the ability to thrive in an environment filled with learning new technologies, including hardware training.

We are acting as an Employment Agency in relation to this role


Advertiser: Agency

Reference: 19477

Posted on: 2017-03-17 15:32:00

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Technical Support 1st Line IT Support Role
  £15000 to £20000
  Sevenoaks, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Our client based in the Sevenoaks area is looking to recruit for a 1st Line IT Technical Support position. The role is primarily providing service users with a technical support service whilst ensuring a high level of customer care.

The main duties of the role are:

• Prioritise and answer all calls assigned, owning calls through to resolution as defined by SLAs, maintaining and prioritizing your calls appropriately.
• Answer any phone calls that come through on your line. Schedule and coordinate any phone call follow-ups with customers.
• Work through support cases assigned, assisting / escalating to Senior Level 1's / Level 2 as needed for technical guidance.
• Process hardware replacements as needed

Applicants must possess the following skills:

• Technical Support experience or call centre experience.
• Strong organisational skills and an ability to prioritise.
• Excellent verbal and written communication skills.
• Strong desire to learn and the ability to thrive in an environment filled with learning new technologies, including hardware training.

We are acting as an Employment Agency in relation to this role


Advertiser: Agency

Reference: 19477

Posted on: 2017-03-17 15:32:00

I want to receive the latest job alerts for:

jobs in Sevenoaks, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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  Tech Optics Ltd

  Depend on Experience £23,000 to 25,000 per Year

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  Sittingbourne, Kent

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  Rochester, Kent

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