This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
About 2020:
Founded in 1987 and headquartered in Laval, Quebec, Canada, 2020 employs over 500 people and operates in 8 countries. 2020 helps professional designers, retailers and manufacturers in the interior design and furniture industries capture ideas, inspire innovation and streamline processes. By providing end-to-end solutions and the world’s largest collection of manufacturers’ catalogues, 2020 provides businesses with the software and content to be more efficient, integrated and productive. 2020 applications allow professional designers to create kitchens, bathrooms, closets and commercial offices which look as stunning on the screen as they do in reality.
About the job:
Working in a small team out of our Ashford office in the UK, you will support all commercial software applications and clients via telephone, chat and/or e-mail and assist customers with any technical software issues that they may have.
What you’ll do:
Answer incoming support calls in regard to various 2020 software products
Troubleshoot software issues and handles and resolves customer requests for assistance
Train with, experiment with and monitor operations with all current versions of 2020 supported software
Obtain and evaluate all relevant information to handle inquiries
Direct requests and unresolved issues to the designated resource
Communicate and coordinate with internal departments
Daily call tracking and monitoring of customer contacts
In depth research and ensures customer follow-ups
What you’ll need to be successful:
Prior experience as a technical support agent will be a strong asset
Minimum 1-2 years of experience in a «Call Center» type Customer Service environment; specifically in software, hardware, telecommunications or related fields
Available for 10am-6pm shift
High level of interpretive skills to interpret customer problems and develop correct solution
Sound foundation of interpretive skill to analyze and run reports on 20-20 software to identify problems and their source and apply corrective action
College degree preferred
Ability to establish excellent business relationships
Customer service orientation / excellent listening skills
Good organisational skills / detail-oriented
Problem analysis and problem-solving skills
Ability to work under pressure
Ability to work independently in the absence of the supervisor
Computer knowledge: excellent knowledge of the Windows environment and operating systems
Advertiser: Direct Employer
Reference:
Posted on: 2017-04-06 15:54:35
Send me Alert for jobs in:
Ashford, Kent
Email Address
Commercial Services Interim & Executive Search
£27000 - £30000 per annum
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
About 2020:
Founded in 1987 and headquartered in Laval, Quebec, Canada, 2020 employs over 500 people and operates in 8 countries. 2020 helps professional designers, retailers and manufacturers in the interior design and furniture industries capture ideas, inspire innovation and streamline processes. By providing end-to-end solutions and the world’s largest collection of manufacturers’ catalogues, 2020 provides businesses with the software and content to be more efficient, integrated and productive. 2020 applications allow professional designers to create kitchens, bathrooms, closets and commercial offices which look as stunning on the screen as they do in reality.
About the job:
Working in a small team out of our Ashford office in the UK, you will support all commercial software applications and clients via telephone, chat and/or e-mail and assist customers with any technical software issues that they may have.
What you’ll do:
Answer incoming support calls in regard to various 2020 software products
Troubleshoot software issues and handles and resolves customer requests for assistance
Train with, experiment with and monitor operations with all current versions of 2020 supported software
Obtain and evaluate all relevant information to handle inquiries
Direct requests and unresolved issues to the designated resource
Communicate and coordinate with internal departments
Daily call tracking and monitoring of customer contacts
In depth research and ensures customer follow-ups
What you’ll need to be successful:
Prior experience as a technical support agent will be a strong asset
Minimum 1-2 years of experience in a «Call Center» type Customer Service environment; specifically in software, hardware, telecommunications or related fields
Available for 10am-6pm shift
High level of interpretive skills to interpret customer problems and develop correct solution
Sound foundation of interpretive skill to analyze and run reports on 20-20 software to identify problems and their source and apply corrective action
College degree preferred
Ability to establish excellent business relationships
Customer service orientation / excellent listening skills
Good organisational skills / detail-oriented
Problem analysis and problem-solving skills
Ability to work under pressure
Ability to work independently in the absence of the supervisor
Computer knowledge: excellent knowledge of the Windows environment and operating systems
Advertiser: Direct Employer
Reference:
Posted on: 2017-04-06 15:54:35
I want to receive the latest job alerts for:
jobs in Ashford, Kent
Commercial Services Interim & Executive Search
£27000 - £30000 per annum
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual
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