Customer Support Agent
  20,000
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


About 2020:
Founded in 1987 and headquartered in Laval, Quebec, Canada, 2020 employs over 500 people and operates in 8 countries. 2020 helps professional designers, retailers and manufacturers in the interior design and furniture industries capture ideas, inspire innovation and streamline processes. By providing end-to-end solutions and the world’s largest collection of manufacturers’ catalogues, 2020 provides businesses with the software and content to be more efficient, integrated and productive. 2020 applications allow professional designers to create kitchens, bathrooms, closets and commercial offices which look as stunning on the screen as they do in reality.

About the job:
Working in a small team out of our Ashford office in the UK, you will support all commercial software applications and clients via telephone, chat and/or e-mail and assist customers with any technical software issues that they may have.

What you’ll do:
 Answer incoming support calls in regard to various 2020 software products
 Troubleshoot software issues and handles and resolves customer requests for assistance
 Train with, experiment with and monitor operations with all current versions of 2020 supported software
 Obtain and evaluate all relevant information to handle inquiries
 Direct requests and unresolved issues to the designated resource
 Communicate and coordinate with internal departments
 Daily call tracking and monitoring of customer contacts
 In depth research and ensures customer follow-ups

What you’ll need to be successful:
 Prior experience as a technical support agent will be a strong asset
 Minimum 1-2 years of experience in a «Call Center» type Customer Service environment; specifically in software, hardware, telecommunications or related fields
 Available for 10am-6pm shift
 High level of interpretive skills to interpret customer problems and develop correct solution
 Sound foundation of interpretive skill to analyze and run reports on 20-20 software to identify problems and their source and apply corrective action
 College degree preferred
 Ability to establish excellent business relationships
 Customer service orientation / excellent listening skills
 Good organisational skills / detail-oriented
 Problem analysis and problem-solving skills
 Ability to work under pressure
 Ability to work independently in the absence of the supervisor
 Computer knowledge: excellent knowledge of the Windows environment and operating systems


Advertiser: Direct Employer

Reference:

Posted on: 2017-04-06 15:54:35

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Customer Support Agent
  20,000
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


About 2020:
Founded in 1987 and headquartered in Laval, Quebec, Canada, 2020 employs over 500 people and operates in 8 countries. 2020 helps professional designers, retailers and manufacturers in the interior design and furniture industries capture ideas, inspire innovation and streamline processes. By providing end-to-end solutions and the world’s largest collection of manufacturers’ catalogues, 2020 provides businesses with the software and content to be more efficient, integrated and productive. 2020 applications allow professional designers to create kitchens, bathrooms, closets and commercial offices which look as stunning on the screen as they do in reality.

About the job:
Working in a small team out of our Ashford office in the UK, you will support all commercial software applications and clients via telephone, chat and/or e-mail and assist customers with any technical software issues that they may have.

What you’ll do:
 Answer incoming support calls in regard to various 2020 software products
 Troubleshoot software issues and handles and resolves customer requests for assistance
 Train with, experiment with and monitor operations with all current versions of 2020 supported software
 Obtain and evaluate all relevant information to handle inquiries
 Direct requests and unresolved issues to the designated resource
 Communicate and coordinate with internal departments
 Daily call tracking and monitoring of customer contacts
 In depth research and ensures customer follow-ups

What you’ll need to be successful:
 Prior experience as a technical support agent will be a strong asset
 Minimum 1-2 years of experience in a «Call Center» type Customer Service environment; specifically in software, hardware, telecommunications or related fields
 Available for 10am-6pm shift
 High level of interpretive skills to interpret customer problems and develop correct solution
 Sound foundation of interpretive skill to analyze and run reports on 20-20 software to identify problems and their source and apply corrective action
 College degree preferred
 Ability to establish excellent business relationships
 Customer service orientation / excellent listening skills
 Good organisational skills / detail-oriented
 Problem analysis and problem-solving skills
 Ability to work under pressure
 Ability to work independently in the absence of the supervisor
 Computer knowledge: excellent knowledge of the Windows environment and operating systems


Advertiser: Direct Employer

Reference:

Posted on: 2017-04-06 15:54:35

I want to receive the latest job alerts for:

jobs in Ashford, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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  NFU Mutual

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  New Appointments Group

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  Commercial Services Interim & Executive Search

  £27000 - £30000 per annum

  Northfleet, Kent

Customer Service Advisor

  New Appointments Group

  Up to £10.42 per hour

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Customer Service Advisor

  Premier Work Support

  Up to £12.51 per hour + PLUS holiday accrual

  Dartford, Kent

Customer Service Executive

  Premier Work Support

  £23000 - £24000 per annum

  Dartford, Kent

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