IT Service Support Technician
  £20,000 - £25,000
  Slade Green, Greater London
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Manroy Engineering provides solutions for weapon design, production and mounting requirements for Infantry, AFV, and Naval platforms.

Manroy was originally formed in 1975 to support the spares requirements of the British Army, and has been a wholly-owned subsidiary of Belgium-based small arms manufacturer FN Herstal, S.A. since July 2014.

We are looking for a IT Service Support Technician, for a 1st/2nd Line Support Engineer to work on site at Slade Green and our office based in Sandhurst. This role is suitable for anyone with a college/university degree or someone with any sort of IT support experience.

Knowledge and understanding of French would be advantageous.

The role is to provide primary support for all Manroy users.

They will work on line with the strategic Herstal group IT plan respecting the Herstal Group rules and guidelines.

Application

• To be the Manroy coordinator for all IT issues and planning with FN IT support team
• Answering advanced technical needs and recurrent request, take the initiative to investigate the main cause of the problem and suggest and coordinate corrective measures with the FN Herstal IT department.
• The management of configurations of all Workstations, Laptops, Terminals, Multimedia, Video Conferencing and mobile phones.
• All other services processes ‘management (in a ITIL way)
• To give continuous support and technical expertise in solving problems related to software
• Ensure the ERP and PLM product suites is administered properly, minimizing downtown and maximizing efficient usage
• To take part in projects, mainly related to testing/evaluating of IT products.
• To assume the responsibility for the maintenance of other systems and/or of security in an appropriate way.
• To provide 1st line technical support to Manroy.
• To provide written procedures to people of the service centre.
• Ensure adequate training is provided in the areas required
• Establish a proactive problem-solving, service-oriented culture.
• Communicate with appropriate personnel at FN Herstal to assure consistent exchange of information is taking place on any departmental program in which corporate alignment is required
• Communicate and coordinate with FN Herstal and affiliates to utilize their knowledge and resources as appropriate

Knowledge

• Hand on approach to hardware installation and hardware relocation.
• Thorough understanding of data communications, phone system and integration, and the concepts, theories, and practices of advanced technologies
• Expert understanding of network routing and internet protocols, and knowledge of current generation switch/router/server architecture and performance
• Minimum of Level 3 Recognised IT Qualification
• First Line Helpdesk Experience
• ITIL knowledge (Good usage rules in between the IT System Department)
• MS Office
• VBA development (Macro for Excel) is an advantage.
• CITRIX, VMWARE
• Windows 7, Windows 8 Operating System
• Knowledge in Mac and Linux environment
• Knowledge of Active Directory, Windows domain


Advertiser: Direct Employer

Reference: JD032

Posted on: 2017-03-22 08:54:35

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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Manroy Engineering provides solutions for weapon design, production and mounting requirements for Infantry, AFV, and Naval platforms.

Manroy was originally formed in 1975 to support the spares requirements of the British Army, and has been a wholly-owned subsidiary of Belgium-based small arms manufacturer FN Herstal, S.A. since July 2014.

We are looking for a IT Service Support Technician, for a 1st/2nd Line Support Engineer to work on site at Slade Green and our office based in Sandhurst. This role is suitable for anyone with a college/university degree or someone with any sort of IT support experience.

Knowledge and understanding of French would be advantageous.

The role is to provide primary support for all Manroy users.

They will work on line with the strategic Herstal group IT plan respecting the Herstal Group rules and guidelines.

Application

• To be the Manroy coordinator for all IT issues and planning with FN IT support team
• Answering advanced technical needs and recurrent request, take the initiative to investigate the main cause of the problem and suggest and coordinate corrective measures with the FN Herstal IT department.
• The management of configurations of all Workstations, Laptops, Terminals, Multimedia, Video Conferencing and mobile phones.
• All other services processes ‘management (in a ITIL way)
• To give continuous support and technical expertise in solving problems related to software
• Ensure the ERP and PLM product suites is administered properly, minimizing downtown and maximizing efficient usage
• To take part in projects, mainly related to testing/evaluating of IT products.
• To assume the responsibility for the maintenance of other systems and/or of security in an appropriate way.
• To provide 1st line technical support to Manroy.
• To provide written procedures to people of the service centre.
• Ensure adequate training is provided in the areas required
• Establish a proactive problem-solving, service-oriented culture.
• Communicate with appropriate personnel at FN Herstal to assure consistent exchange of information is taking place on any departmental program in which corporate alignment is required
• Communicate and coordinate with FN Herstal and affiliates to utilize their knowledge and resources as appropriate

Knowledge

• Hand on approach to hardware installation and hardware relocation.
• Thorough understanding of data communications, phone system and integration, and the concepts, theories, and practices of advanced technologies
• Expert understanding of network routing and internet protocols, and knowledge of current generation switch/router/server architecture and performance
• Minimum of Level 3 Recognised IT Qualification
• First Line Helpdesk Experience
• ITIL knowledge (Good usage rules in between the IT System Department)
• MS Office
• VBA development (Macro for Excel) is an advantage.
• CITRIX, VMWARE
• Windows 7, Windows 8 Operating System
• Knowledge in Mac and Linux environment
• Knowledge of Active Directory, Windows domain


Advertiser: Direct Employer

Reference: JD032

Posted on: 2017-03-22 08:54:35

I want to receive the latest job alerts for:

jobs in Slade Green, Greater London

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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