Life feels better when YOU make the decisions…!

Vanquis Bank specialise in providing credit cards to the non-standard credit market.

Our business has grown so much since we started in 2002 that our parent company, Provident Financial, I snow listed in the FTSE 100. We have achieved this success by encouraging our employees t put ideas forward, make decisions for themselves and take large leaps toward the end goal of constantly improving the service we provide for our customers.

Face to Face, part of our New Business team, have an exciting year ahead with the launch of new software, changing strategies and many more developments in the pipeline which we expect will result in a significant growth in customer bookings and the potential for further growth within the department. A rare opportunity has arisen, we are looking for an experienced and highly motivated Team Leader to join on a full time basis in Chatham.

It’s an incredible opportunity for the right candidate to get involved in projects to develop the team’s capabilities. You will have exposure to Marketing, New Business and other areas of the business as well as lead, coach, motivate and manage the team to meet the department’s targets, continuously looking to drive performance and ensure our customers are at the heart of everything we do.

In the role you will:

• Support the New Business, Marketing and the Face to Face Management team to drive process improvements
• Drive staff engagement to support positive customer experiences.
• Coach and develop staff so they can reach their full potential through the perfect customer welcome.
• Support the bank’s commitment to delivering excellent quality throughout the customer's application and activation process.
• Support the bank to identify expressions of customer dissatisfaction ensuring positive customer outcomes and identification of improvements.
• Build strong relationships with key stakeholders across the business
• Support new business projects/products and services in line with marketing activities and within agreed budgets
• Support robust operational rigor in the department ensuring operational risks are identified and appropriate controls are established

Skills and Experience

• Previous project management experience or exposure in a digital arena.
• Experience within a Team Leader or similar role.

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.