Our client a large financial business are looking to recruit a Customer Complaint Handler to their team on a fixed term 12 month contract

The role of the Complaint Handler involves investigating and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome.

Working patterns will be 8:00-4:00 and 9:00-5:00 Monday to Friday.

Key Accountabilities and Responsibilities:

Ensure customers are treated in a fair and consistent manner.
Manage the process relating to customer complaints and/or disputes.
Take ownership of individual cases from receipt to conclusion.
Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles.
Ensure all complaints are handled within FCA guidelines and timescales.
Ensure that responses are clear, and demonstrate that a thorough investigation has been undertaken.
Ensure KPI's and Quality Audit results are consistently achieving expectations.

Knowledge and Experience Required:

Prior experience of working in dispute resolution and/or complaint handling.
Excellent communication skills (both written and verbal) to include good letter writing skills
Excellent customer focus.
Able to make sound judgements to ensure the desired outcome for both the Company and customer
Strong negotiation and resolution skills.
Excellent organisation and time management skills.
Ability to handle a varying and demanding workload.
Ability to meet tight time deadlines whilst retaining accuracy.
High level of attention to detail and accuracy.
Minimum pass in GCSE Mathematics/English or similar level.
Prior experience working in a Financial services organisation desirable
Knowledge of the FCA and FOS regulatory guidelines desirable
Prior experience of Data Protection legislation desirable

What can the company offer you?
A competitive salary of £18,500-£21,000 depending on experience with additional salary possible through performance related bonuses.

You will be entitled to loads of great benefits, such as gym subsidy, healthcare cash back plan, travel insurance, pension, 22 days holiday, on site massage and health checks plus much, much more, so if this is an opportunity you are interested in please apply now!

You must be able to pass a credit check and have no previous CCJ's or IVA's and be able to get to Kings Hill

Connect2staff are acting as an employment agency in relation to this vacancy

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.