This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
QUBE Horizon Software Support Analyst
Dartford
Market rate
VR/01950J
Our well-established client provides specialist software system support, implementation, development and consultancy services. We are seeking a Software Support Analyst, ideally with experience supporting the Qube Horizon property, asset, facility and financial management platform.
The main duties of the role will be:
· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs.
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions.
· Identify and escalate any calls to ensure SLAs are met.
Skills Required
Excellent communication and listening skills.
Well organised with excellent self-planning skills.
The ability to work both independently (self-motivated) and also a team player.
A desire to work in a busy and dynamic environment.
A keen interest in problem solving.
Advertiser: Agency
Reference: VR/01950J
Posted on: 2017-03-17 10:28:19
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Dartford, Kent
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
QUBE Horizon Software Support Analyst
Dartford
Market rate
VR/01950J
Our well-established client provides specialist software system support, implementation, development and consultancy services. We are seeking a Software Support Analyst, ideally with experience supporting the Qube Horizon property, asset, facility and financial management platform.
The main duties of the role will be:
· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs.
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions.
· Identify and escalate any calls to ensure SLAs are met.
Skills Required
Excellent communication and listening skills.
Well organised with excellent self-planning skills.
The ability to work both independently (self-motivated) and also a team player.
A desire to work in a busy and dynamic environment.
A keen interest in problem solving.
Advertiser: Agency
Reference: VR/01950J
Posted on: 2017-03-17 10:28:19
I want to receive the latest job alerts for:
jobs in Dartford, Kent
Hays Specialist Recruitment
Up to £13.1 per hour + £13.10 per hour
Quantity Surveyor - Residential new build
Hays Specialist Recruitment Ltd
Negotiable on experience - 50 - 65k
Customer Service/Supply Administrator
Recruitment Solutions South East Ltd
£24-26500 + benefits
Goldhawk Associates Ltd
£26000 to £36000 per annum
Canterbury Christ Church University
£44,263 up to £54,395 per annum