Main Purpose of Job:
To support the Head of Care & Community Services and to work closely with Management/ Nursing / Care Teams to provide a quality, efficient and timely administration and finance administration service.

Your Key Responsibilities:
General Responsibilities
 Be the first point of contact in person, over the telephone or via correspondence for residents, relatives and the public
 Complete all daily, weekly and monthly administration effectively and efficiently
 Maintain up to date resident personnel files with all relevant information, ensuring this complies with Data Protection regulations
 To archive resident files
 Order stationery, stamps and control stock levels accordingly
 Completion of administration process in regards to all new resident admissions, including care costs assessments, letters, residents care plans and the production of the Statement of Purpose in the absence of the Admissions Coordinator
 Be aware of and comply with all relevant company policies and procedures and relevant statutory responsibilities including Health & Safety
 Attend and participate in training sessions and staff meetings
 Ensure effective communication with external agencies who are involved in the care and support of residents and relations.
 Where CPD or other in house training is offered or provided, employees have a responsibility to attend and take advantage of this in order to ensure they maintain and develop professional competence. Where required, staff must keep records of such CPD for the purpose of continued registration to practice.

Human Resources
 Monitor and manage annual leave and sickness records for your direct reports.
 Update myhr
In the absence of the HR Administrator:
 Input, update and maintain employee information on HR.Net ensuring accurate and quality data is available, including Supervisions, Appraisals and training records
 In the absence of the HR Administrator co-ordinate, respond, organise and prepare relevant documentation for interviews
 Produce letters for unsuccessful candidates
 Production of Contract documents, terms and conditions and associated forms.

Management Reporting
 Produce key financial and non-financial management information as necessary, including Accident Statistics, Headcount, Performance and Summary of Care reports
 To assist in the preparation of financial spreadsheets for forecasting and budgets
 To assist in the preparation of monthly quality audits including accident, significant incident, complaints and Responsible Persons Audit
 Input of KPI’s onto Company Intranet in relation to income, occupancy and payroll statistics
 Be the Document Controller for the Quality Assurance System in the Home

Finance & Payroll
 Complete all financial income and expenditure tasks and administration effectively and efficiently in line with standard protocol and procedures
 Liaise with the Finance Department as required to assist with queries
 Sales & Purchase Ledger invoicing
 Ensure that monthly invoices and credit notes are raised for all Residents on a timely basis
 Reconciliation of petty cash, trolley shop purchases and sundry accounts including the ordering if newspapers
 Monitoring of overdue / outstanding accounts – Credit Control
 Input of monthly timesheets in relation to payroll
Personal Attributes:
 Strong Excel knowledge. A strong, in depth and overarching administrative and process-led background required
 Capable of working under pressure and delivering to deadline
 Organised and methodical, able to schedule and adapt work tasks to meet conflicting deadlines and respond to changing situations
 Excellent attention to detail
 High levels of discretion, integrity and diplomacy
 Strong communicator, with excellent verbal and written skills capable of working with and building relationships with a wide range of people
 A willingness and positive attitude towards flexibility and adaptability in work
 A strong team player is required, however as the duties will be varied and challenging, you must also be self-motivated, enthusiastic and resilient self starter with the ability to work independently on own initiative.

Skills & Experience Required:
Essential
 Minimum 5 GCSE’s to include Maths and English
 A strong proven background in an administrative and customer facing role
 A high level of computer literacy and proficient user of Microsoft Office
 Good understanding of Financial Control Methods and payroll processes
 Experience of Supervising / Managing a small team - Team leadership, personnel management skills

Desirable
 Recognised Administrative qualification
 Understanding of Ex-Service community
 Experience of working within Social Services or Health Care Recognised Administrative qualification
.RBLI offer 25 days holiday per annum pro rata, a Group Flexible Retirement Plan, Life Assurance and Childcare Vouchers.

If you wish to be considered for the above roles, forward your CV and covering letter including a supporting statement.
* RBLI reserves the right to remove a vacancy at any time prior to the published closing date

RBLI is an equal opportunities employer