Hire Desk Administrator /Traffic Operator
Enfield
Permanent
Salary Depending on Experience


Hours: 7.30 – 6.00 Monday to Friday (Saturdays upon request)

You will be responsible for the coordination of drivers to facilitate the delivery and collection of plant within strict timescales. You will be in constant communication with drivers and customers. You will have strong communication skills, meticulous organisational skills and attention to detail under pressure.

Responsibilities

• To route all vehicles in the most efficient way to deliver / collect all machines and thereby provide excellent customer service
• To answer phone calls from drivers and depots
• To contact depots and drivers with daily information
• To phone every off hire before collection to make sure all data is correct and machine is ready to avoid wasted trips
• Dealing with emails in a personal inbox and shared hire inbox colour coding any that are being dealt with personally. Once the emails are concluded these then are filed in appropriate folders
• To liaise with fellow Traffic Operators on all tasks and to be support for whatever is needed
• To support others when busy
• To ensure data accuracy on the InspHire system ready for journey planning
• Ensure vehicle fleet and driver resource is managed in line with all VOSA traffic compliance laws i.e. defects, servicing, tachographs infringements

Skills

• Use of MS Excel and Office is essential.
• Excellent communication skills especially via the telephone
• Accuracy is essential
• Excellent organisational skills
• Excellent customer service skills
• Confident and flexible attitude
• Excellent UK geographic knowledge
• CPC National preferred