This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Hours of Work: 37.5 hours per week Monday to Friday. 09:00 to 17:30 with an hour for lunch
Travel: Occasional travel required (to other sites)
Reward Package: 23 days annual leave inclusive of bank holidays
Employee rewards package
Outline of the Role:
The Bunker provides Ultra Secure Managed Hosting, Colocation and IT Outsourcing from within UK’s most secure Data Centres.
We are looking to recruit Service Desk staff to provide first point of contact for all customer and internal incidents or requests.
Part of a team responsible for the logging, resolving or escalation of all calls to the Service desk, ensuring that all incidents, requests and problems are resolved within targeted service levels.
Some Key responsibilities will include:
• Ensure the effective logging, categorisation, prioritisation and referral of all calls by the IT service desk team, whether by phone, email or other methods
• Ensure that all contacts with the service desk are recorded using the service desk toolset
• Set correct priority of all incidents/requests using impact and urgency assessment
• Escalate incidents/requests to the appropriate team as required
• Provide advice to customers in relation to the provision of support during the resolution/escalation of incidents
• Assist in the update/tracking and closure of incident tickets using the service desk tools
• Reviewing all tickets raised by colleagues, ensuring all tickets are correctly categorised, prioritised and allocated to the appropriate technical resolver group
• Provide feedback/information to the service desk manager & technical teams during the resolution of incidents
• Identify service improvements and assist in the amendment/creation of service desk processes & procedures
• Represent the service desk as part of continual process improvement activities
• Assist in the production of regular customer reports
• Any other tasks as required
• Ensure that every customer experience is a positive one
To apply for this role, please send a covering letter and CV via the apply online button:
No recruitment agencies should respond to this advert please.
Advertiser: Direct Employer
Reference:
Posted on: 2017-02-13 09:52:33
Send me Alert for jobs in:
Ash Dover, Dover, Kent
Email Address
Hays Specialist Recruitment Ltd
£28000.0 - £32000.0 per annum + 28000 - 32000
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Hours of Work: 37.5 hours per week Monday to Friday. 09:00 to 17:30 with an hour for lunch
Travel: Occasional travel required (to other sites)
Reward Package: 23 days annual leave inclusive of bank holidays
Employee rewards package
Outline of the Role:
The Bunker provides Ultra Secure Managed Hosting, Colocation and IT Outsourcing from within UK’s most secure Data Centres.
We are looking to recruit Service Desk staff to provide first point of contact for all customer and internal incidents or requests.
Part of a team responsible for the logging, resolving or escalation of all calls to the Service desk, ensuring that all incidents, requests and problems are resolved within targeted service levels.
Some Key responsibilities will include:
• Ensure the effective logging, categorisation, prioritisation and referral of all calls by the IT service desk team, whether by phone, email or other methods
• Ensure that all contacts with the service desk are recorded using the service desk toolset
• Set correct priority of all incidents/requests using impact and urgency assessment
• Escalate incidents/requests to the appropriate team as required
• Provide advice to customers in relation to the provision of support during the resolution/escalation of incidents
• Assist in the update/tracking and closure of incident tickets using the service desk tools
• Reviewing all tickets raised by colleagues, ensuring all tickets are correctly categorised, prioritised and allocated to the appropriate technical resolver group
• Provide feedback/information to the service desk manager & technical teams during the resolution of incidents
• Identify service improvements and assist in the amendment/creation of service desk processes & procedures
• Represent the service desk as part of continual process improvement activities
• Assist in the production of regular customer reports
• Any other tasks as required
• Ensure that every customer experience is a positive one
To apply for this role, please send a covering letter and CV via the apply online button:
No recruitment agencies should respond to this advert please.
Advertiser: Direct Employer
Reference:
Posted on: 2017-02-13 09:52:33
I want to receive the latest job alerts for:
jobs in Ash Dover, Dover, Kent
Hays Specialist Recruitment Ltd
£28000.0 - £32000.0 per annum + 28000 - 32000