Head of Operations (Legal)
Maidstone
Full Time
circa £120,000 per annum

Connect2Kent is currently recruiting on behalf of their client, Head of Operations for a legal team based in Kent.

Purpose of the Job:

To contribute to the attainment of the company's business objectives by:
 supporting the Chief Executive in the management of the company
 shaping, promoting and embedding the vision and values of the business
 developing and maintaining the company's client base, reputation, brand and profile
 delivering excellent financial performance and customer service within their department

Main duties and responsibilities1:
 To represent the business in the external market place as an ambassador and spokesperson with a view to generating new clients and income
 To support the Board and the Chief Executive in the management and leadership of the business
 To establish, implement and maintain a clear vision and business strategy for the delivery of high quality legal services by the company which aligns with and complements the business and operational plans as well as maximizing profitability by achieving growth in turnover, market share and margin
 To provide visible leadership so as to ensure that all staff are effective in the delivery of services to clients ensuring that activity is customer focused, streamlined, profitable and cost effective so as to maximize profit and maintain clients
 Where appropriate to deal with or lead on high profile work
 To manage and develop all staff in their department
 To ensure the department's budget and business plan is implemented and that progress is monitored regularly
 To facilitate effective inter relationships between legal operations and the rest of the business
 To act as the link and communication channel between the Board and the staff in legal operations, so as to enable the business to move forward and to exercise influence and consensus in the management and leadership of the company
 To work with the Director of Compliance to ensure that all compliance and quality systems are maintained, followed and improved
 To take executive decisions, in conjunction with the Board, as necessary in order to secure the smooth running, management, profitability and leadership of their department.
1 This job description is provided to assist the job holder to know what their main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post.

Person Specification: Head of Operations
The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be shortlisted.
Applicants should describe in their application how they meet these criteria.
CRITERIA

QUALIFICATIONS
A qualified lawyer of England of Wales, a registered European lawyer (REL) or a European lawyer regulated by the Bar Standards Board.

EXPERIENCE
Significant senior management experience in a commercial environment
Experience of leading, managing and developing a range of staff both professional and support
Strong experience of client relationship management
Experience of managing budgets and financial performance
Significant experience of initiating and leading change

SKILLS AND ABILITIES
Commercially aware, astute and proactive in developing ideas and solutions
Confident, assertive and resilient
Excellent interpersonal and communication skills
Committed to continuing professional development
Excellent persuading and influencing skills so as to develop the firm's client base
Proactive, self starter
Able to work in a collegiate/collaborative manner

KNOWLEDGE
Excellent knowledge of the legal industry and public sector
Good knowledge of technology and its uses within a professional service environment

Connect2kent is a recruitment business.
Closing date for applications is Monday 27th February 2017. For more information regarding this opportunity please contact Alison Harper on 01622 236748 or email Alison.Harper@connect2kent.co.uk

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.