An exciting opportunity exists within our East Kent Audi branch to work for Inchcape UK, voted No 1 in The Sunday Times top "25 Best Big Companies to Work For".

Audi is a manufacturer of exquisite cars – beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers’ desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.

Job Role in a nutshell:
Our Service department is opened Mondays to Saturdays 8am - 6pm.
As an East Kent Audi Service Advisor you will be the focal point of contact for Audi customers requiring advice, servicing or repair to their vehicles. You will be responsible for managing the flow of information between the workshop, other relevant Centre departements and the customer, delivering excellent customer service at all times.

As an Audi Service Advisor, your Key Objectives will be:

To manage all service telephone and walk-in enquiries on behalf of the East Kent Audi.

Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out

Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system

Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation

Manage any necessary liaison with your Customer Care Manager and Aftersales Manager regarding customer dissatisfaction. Follow up in line with Inchcape and Audi procedures.

Understand and adhere to Audi's service requirements

Maintain safe working practices and abide by the working rules and standards of East Kent Audi

Maintain product knowledge on the full Audi range

Maintain relevant systems ensuring accuracy at all times

Your Skills:
• A customer-centric attitude
• Great communication skills both written and verbal
• Passion for the Audi Brand
• Strong time management skills
• Ability to absorb and retain product knowledge
• A full UK driving licence

Benefits of this Role:
• Become a part of the world's larges automotive retailer
• Company pension scheme
• Life Assurance
• Childcare voucher scheme
• Discount gym membership
• Cycle to Work scheme
• Vehicle purchase discount
• bonus earning potential
• Employee Advantage scheme -giving you discount with over 3000 retailers

Please apply now with your full CV and telling us which skills you bring that you think would make you the ideal candidate and ultimately successful in this role.
**Strictly no Agencies**