We are a credit card provider who put our customers at the heart of everything we do and we achieve that through the people we employ.
We are specialists in the non-standard credit market, lending responsibly to over 2 million customers, whilst providing information and support to help them manage their finances.

Our business has grown so much since we started in 2002 that our parent company, Provident Financial, is now listed in the FTSE 100. We have achieved this by encouraging our employees to put ideas forward, make decisions and constantly improve the service we provide for our customers.

We now have an exciting opportunity for a candidate to join our Collections Trace Team as a Team Leader. Working closely with the Trace Manager you will not only lead and support a team of Trace Specialists, but support the growth and development of the department, ensuring reconnection of our customers is achieved in an efficient and cost effective manner.

This role is ideal for a person with strong people skills who would also like the opportunity to use their initiative to review, challenge and develop current processes for the improvement of the team.

What does the role involve?
• Managing a team of individuals with varying levels of experience, ensuring that regular reviews are carried out and all relevant procedures are followed
• Developing and motivating the team to achieve both personal and business goals
• Embrace and embed all relevant regulation and policies within the department
• Create improvements in business processes by contributing ideas and implementing agreed changes into the team's day-to-day operations.
• Develop relationships with external trace vendors and conducting visits to review performance where necessary
• Lead and participate in project work as required

What are we looking for?
• Proven experience of Team Leadership/people management
• Candidates with experience of working within a Financial Services environment will have an advantage but this is not essential
• The ability to lead by example and recognise targets to be achieved whilst supporting and developing others
• A candidate who possesses a high level of commitment to their role with drive and determination
• The ability to work under pressure in a fast paced environment
• Excellent communication skills both written and verbal
• Strong skills when building relationships with people at all levels

The working hours are shifts between the hours of 8am – 8pm Monday to Friday and every other Saturday 8am -2pm.

Additional Benefits:
• 25 days paid holiday + bank holidays
• Pension Scheme
• Annual bonus scheme
• Yearly salary reviews
• Share Save plan
• Childcare Vouchers

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.

In order to apply for the role and to find out more about us please visit www.vanquiscareers.co.uk.

Please note: Should we wish to progress your application we will contact you within four weeks of your application. If you do not hear from us within four weeks, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.