1st Line / 2nd Line Technical Support Engineer
  £22,000
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


1st Line / 2nd Line Technical Support Engineer
West Malling
up to £22k
VR/01911J

We are looking for an experienced individual to provide telephone and remote 1st / 2nd line helpdesk support to our clients from our offices based in West Malling. Expensed on-site support in London and neighbouring counties is often required 1-2 days per week, therefore a driving license and own transport is essential for this role.

The ideal candidate will have experience installing laptops and desktop computers, mobile devices, printers and pre-configured networking equipment (firewalls, routers, switches, etc.)
You should also have experience with desktop and server hardware to component level and have worked on various peripherals, routers, telephony, switches and firewalls.

Duties and Responsibilities
• To provide first and second line technical support; answering and resolving support queries via phone, email and remote control.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system including any action taken against the relevant ticket.
• Respond to enquiries from clients and help them resolve hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of computer equipment by providing necessary training and advice.
• To allocate more complex calls to the relevant support team.
• Resolve password and account related queries via Active Directory Users and Computers.
• To configure and install mobile and desktop computer equipment.
• To repair computer equipment if possible.
Skills / Attributes Required
• Previous Helpdesk (telephone support) experience
• Excellent telephone manner.
• Experience of using call logging software is desirable.
• Strong knowledge of Microsoft operating systems including an understanding of Windows server 2008 and 2012.
Knowledge of Exchange and Office 365 would be useful.
• Good knowledge of TCP/IP to assist in resolving network related issues.
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
• Experience with using and troubleshooting Microsoft Office.
• Experience of installing and configuring computers and printers in a corporate network environment.
• Understanding of PC hardware set-up and configuration.
• Experience of Active Directory and backup systems preferred.
Working hours vary between 08:00 to 16:30 (office) or 08:30 - 17:00 (field).

Benefits include; 20 days holiday (which increases year on year), Contributory pension, free parking and off site travel expenses.


Advertiser: Agency

Reference: VR/01911J

Posted on: 2017-02-17 12:24:18

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1st Line / 2nd Line Technical Support Engineer
  £22,000
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


1st Line / 2nd Line Technical Support Engineer
West Malling
up to £22k
VR/01911J

We are looking for an experienced individual to provide telephone and remote 1st / 2nd line helpdesk support to our clients from our offices based in West Malling. Expensed on-site support in London and neighbouring counties is often required 1-2 days per week, therefore a driving license and own transport is essential for this role.

The ideal candidate will have experience installing laptops and desktop computers, mobile devices, printers and pre-configured networking equipment (firewalls, routers, switches, etc.)
You should also have experience with desktop and server hardware to component level and have worked on various peripherals, routers, telephony, switches and firewalls.

Duties and Responsibilities
• To provide first and second line technical support; answering and resolving support queries via phone, email and remote control.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system including any action taken against the relevant ticket.
• Respond to enquiries from clients and help them resolve hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of computer equipment by providing necessary training and advice.
• To allocate more complex calls to the relevant support team.
• Resolve password and account related queries via Active Directory Users and Computers.
• To configure and install mobile and desktop computer equipment.
• To repair computer equipment if possible.
Skills / Attributes Required
• Previous Helpdesk (telephone support) experience
• Excellent telephone manner.
• Experience of using call logging software is desirable.
• Strong knowledge of Microsoft operating systems including an understanding of Windows server 2008 and 2012.
Knowledge of Exchange and Office 365 would be useful.
• Good knowledge of TCP/IP to assist in resolving network related issues.
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
• Experience with using and troubleshooting Microsoft Office.
• Experience of installing and configuring computers and printers in a corporate network environment.
• Understanding of PC hardware set-up and configuration.
• Experience of Active Directory and backup systems preferred.
Working hours vary between 08:00 to 16:30 (office) or 08:30 - 17:00 (field).

Benefits include; 20 days holiday (which increases year on year), Contributory pension, free parking and off site travel expenses.


Advertiser: Agency

Reference: VR/01911J

Posted on: 2017-02-17 12:24:18

I want to receive the latest job alerts for:

jobs in West Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Recruitment Solutions South East Ltd

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