Part-time & Full-time positions available
Immediate start available for the right candidates

Location Sittingbourne, Kent [ME9 8HL]
Salary £7.85 per hour + benefits

Shifts available between Monday – Friday; 9:00am – 6:00pm [Flexible working]

This is an interesting and diverse role requiring exceptional customer service skills and the ability to multi-task. You must have French language skills, both written and spoken; preferably mother tongue. Ability to communicate in English as well.

KEY RESPONSIBILITIES
• To provide exemplary customer service to both internal and external customers
• To deliver comprehensive advice in connection to all service areas
• Take ownership and responsibility for dealing with customer inquiries through to a satisfactory resolution
• To escalate customer cases where necessary
• Ensure data quality and integrity and apply data quality standards and controls
• Display a positive ‘can do’ attitude at all times
• Demonstrate great team work and a flexible approach, ensuring accurate and a timely work ethos
• Actively participate in call quality, coaching and feedback
• To contribute ideas and suggestions that may enable the team and company to provide a better service
• To undertake any other duties commensurate with the role

SKILLS AND EXPERIENCE
• Experience in providing excellent customer service
• Highly effective communication skills
• Previous experience of dealing with customers
• Excellent standard of spoken and written English and French
• Good keyboard and numeracy skills, a willingness to work as part of a team and contribute to the success of the company

THE ROLE
Due to our success and continued growth at Rhubarb, we are currently seeking customer experience executives that will handle outbound research calls on behalf of one of our clients.

This role will suit someone that has exceptional customer service skills and the ability to listen to feedback provided by customers and records all details correctly. You will have a helpful and friendly tone; possess a ‘can-do’ attitude and passion for exceeding targets whilst providing an outstanding customer experience.

THE RHUBARB COMPANY
therhubarbcompany.com

At Rhubarb, we don't believe in a black box' solution to our customers' needs and this is what makes us a successful managed service provider today; Rhubarb is already available in over 7 European languages. We provide multiple services which are unique and tailored to suit the needs of our customers with an emphasis always on the customer experience.

Rhubarb has big growth plans over the coming years so this is a great time to join the team; we are working towards having a worldwide presence in the future. We are an evolving business where your ideas and opinions matter. We are looking for people who have a great passion, are energetic and eager to grow with the business.

Be different!