Life feels better when YOU make the decisions…!

Vanquis Bank specialise in providing credit cards to the non-standard credit market.

Our business has grown so much since we started in 2002 that our parent company, Provident Financial, is now listed in the FTSE 100. We have achieved this success by encouraging our employees t put ideas forward, make decisions for themselves and take large leaps toward the end goal of constantly improving the service we provide for our customers.

Our customers and the service we provide them is really important to us so, if they feel that we’ve let them down in any way, we work hard to understand why and resolve the issue for them.

Working within our Customer Relations team you’ll not only handle customer complaints but also provide feedback to departments to assist in furthering the skills and knowledge of our Call Centre Agents, respond to enquiries and cases referred from the Financial Services Ombudsman and coach, mentor and quality check the work of other Customer Relations Agents.

A fantastic role for someone who has the ability to remain impartial and use their experience and knowledge to ensure the right outcome is reached and communicated in a clear and concise manner.

What we’re looking for:

• You’ll have previous experience of handling complex customer complaints
• Someone with strong knowledge of the Consumer Credit Act
• Experience of using and analysing large volumes of information to make balanced, logical decisions
• Someone to use their exceptional communication skills, both verbal and written, when dealing with our customers to ensure clear understanding from both sides
• The confidence and ability to made decisions as well as monitor and manage your own workload.
• Review procedures and processes in order to identify and introduce improvements

What you’ll get in return:

• Great benefits, a modern working environment and a fun team
• The opportunity to work for a company where customers are considered at all times
• Fantastic training that ensures you can perform to your full potential

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.