Hotel experience will be an advantage

The Holiday Rochester Chatham has 149 bedrooms, 11 meeting rooms, bar, lounge, restaurant and full Spirit Health Club
We are looking to strengthen our night team with the addition of a Night Porter. This is a full time position and the normal hours of work are 11pm to 7:30am.

Night Porter overview:
To adhere to night audit procedures reporting to the Nights team Supervisor. Dealing with guest enquiries. Ensuring Guest comfort, safety and security at all times. Ensure the relevant systems are backed up as required. Deal with guest enquiries. Maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values.

Night Porter key responsibilities:
·Receive Pass over from the Late Duty Manager.
·Count Management safe and sign float book.
·Deal with late check In`s & Control of the switchboard.
·To ensure that the building is secure.
·To ensure that the Guest Service Staff duties are carried out efficiently and all public and back of house areas are maintained to a very high standards.
·To print bed sheets - listing all Guest in House.
·Post all relevant bar and restaurant charges.
·Generate Folio Balance and Room Rate Report.
·Follow the list of Night Audit procedures and generate the relevant reports for the relevant departments.
·Run the relevant back up and sign the logbook, inform Management & Accounts of any discrepancies.
·Print registration Cards.
·Programme Early Morning calls and organise taxis and ensure ordered newspapers are ready.
·Ensure porterage is organised for groups checking out.
·Count float and drop any cash taken.
·Training and development of Guest Service Staff and maintain training logs.
·Pass over to the early Guest Service Staff and Early Duty Manager.
·Upkeep working area to a high standard of health and safety.
·License Holder - preferential to this position

The ideal candidate for this position:
·Must have previous experience in a similar role and demonstrated business / industry awareness.
·Must be courteous and focused on providing a consistently high standard of customer service.
·Must be standards driven and detail-orientated with the ability to organise and plan ahead.
·Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment.
·Must possess excellent communication and interpersonal skills.
Kew Green Hotels is an equal opportunities employer.
We do not require the use of agencies at this time

Salary Competitive plus benefits

All applications should be made to the Hotel Operations Manager -= Matthew Rose via the apply online button: