The Tenterden Leisure Trust is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.

We are looking for an energetic candidate who wishes to take the first step into their Leisure Management career.


Purpose of Job / Key Objectives

The Relief Duty Manager's role is to work within the centre ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and set up of equipment.

In addition, the Relief Duty Manager will supervise the work of the Recreation Assistants and assist the Duty Manager in ensuring the building is run smoothly.



Principal Duties

 Provide supervision of swimming pools to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring

 Provide supervision of dry-side activities to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring

 Ensure equipment is set up in order to meet the needs of the programmed activities

 Undertake cleaning tasks as required to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms and toilets

 Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate

 Maintain high levels of customer service at all times
 Maintain a full product knowledge of the services and activities available at the centre
 Follow the processes laid down in the SLIMS (Serco Leisure Integrated Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures

 Provide support to the Duty Manager, particularly relating to the monitoring and inspection of the facility

 Following suitable in-house training, provide temporary cover for the Duty Manager when required

 Attend training sessions in order to demonstrate competency and maintain a valid qualification

 Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint.

 Undertake any other duties as required within the Centre as directed by your line manager


Qualification Level

The Senior Recreation Assistant will possess a current Royal Lifesaving Society National Pool Lifeguard Qualification.

If this is not held by the candidate we will happily arrange training upon acceptance from the ideal candidate.

Experience Level

The Senior Recreation Assistant will able to demonstrate a level of experience and knowledge commensurate with the position, e.g. previous experience of working in a leisure environment including pool supervision where appropriate.


Essential Skills

 Ability to remain vigilant, alert and attentive
 Ability to be calm and in control in pressurised situations such as emergencies
 Customer care skills
 Communication skills
 Ability to set and achieve high standards of centre cleanliness and presentation
 Health and safety awareness
 Ability to deal with customers of all age groups and levels of ability
 Sustain a level of fitness to enable the physical aspects of the position to be undertaken
 Ability to lead and supervise other team members
 Ability to be organised


Personal Attributes

 Committed to the Serco Values and Serco Leisure Mission Statement
 High personal integrity and motivation
 A team player with excellent communication and interpersonal skills at all levels
 Self motivated
 An open, honest and confident personality
 High standards of presentation
 Flexible attitude
 A mature attitude to secure respect from team members