The Tenterden Leisure Trust is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.

We are looking for an energetic candidate to become part of our management team and assist us in the growth of our very busy Leisure Facility.


Purpose of Job / Key Objectives

The Duty Manager’s role is to manage the facility on a day to day basis ensuring all activities are delivered to a high standard with safety as the first priority. The role will involve a high level of customer interaction as well as the deployment and supervision of the operational team.

In addition, the role will involve taking control and responding in the event of any emergency situation.



Principal Duties

 Ensure that the facility is opened and closed in accordance with procedures and monitor the security of the building during all opening hours.
 Inspect and monitor the facility throughout the day in accordance with the Serco Leisure Integrated Management System (SLIMS) procedures and deploy staff as required to respond to any issues identified.
 Lead, direct and motivate the operational team to ensure a quality service delivery.
 Ensure appropriate deployment of staff to meet the daily programme.
 Provide information, instruction, induction and training to operational staff to ensure they fulfil their roles in an efficient and safe manner.
 Control and manage events such as accidents and emergencies.
 Ensure compliance with statutory requirements and company policies and procedures, e.g. as outlined within SLIMS.
 Maintain a high profile throughout the facility and respond positively to customer needs, expectations and comments.
 Undertake cash and transaction reconciliation and ensure cash security is maintained and financial procedures are complied with.
 Undertake disciplinary and grievance investigations and chair hearings as required.
 Ensure the absence management policy is effectively applied.
 Attend training sessions in order to demonstrate competency and maintain a valid qualification.
 Undertake specific tasks as determined by the line manager.
 Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint.
 Undertake any other duties as required within the Centre as directed by your line manager.



Qualification Level

The Duty Manager will possess a Royal Lifesaving Society National Pool Lifeguard Qualification and Pool Plant Operators Certificate (where appropriate) a First Aid at Work Certificate.

If neither of these qualifications are held, we can arrange the appropriate training.


Experience Level

The Duty Manager will have experience of facility management at a supervisory level and confidence in applying management systems. The Duty Manager should also have a working knowledge of Health & Safety at Work legislation and its practical application. The individual should also have some experience in leisure or a service led background.



Essential Skills

 Knowledge of the leisure industry
 Relevant Health & Safety legislation
 Use of IT systems
 Customer care skills
 Problem solving
 Staff supervisory skills



Personal Attributes

 Ability to be calm and in control in pressurised situations such as emergencies
 Customer care skills
 Communication skills
 Ability to set and achieve high standards of centre cleanliness and presentation
 Strong health and safety awareness
 Ability to deal with customers of all age groups and levels of ability
 Sustain a level of fitness to enable the physical aspects of the position to be undertaken
 Ability to lead and supervise other team members
 Ability to be organised
 High personal integrity and motivation
 An open, honest and outgoing personality
 Display a high degree of initiative