Due to continued growth, we are pleased to announce that an additional opening has become available early 2017 for a Pet Insurance Claims Handler with our established corporate client located on prestigious Kings Hill.

Working within the professional Pet Insurance Claims Team, there is some flexibility in terms of the ideal candidate, but we are looking for people who can offer either:

Previous Pet Insurance/industry experience
Or
This could be ideal for a qualified Veterinary Nurse with the all-important veterinary knowledge/terminology etc which is would be hugely beneficial in such a position.

Ultimately, you will become a competent Pet Insurance Claims Handler, with on the job training and support provided, all within a friendly and professional team.

You will be handling incoming calls from the general public relating to their Pet Insurance claim, gathering any necessary information required in an efficient and timely manner, updating the system records to accurately and clearly reflect the claim journey and keeping the customer informed at all times, in accordance with the principals of Treating Customers Fairly.

Additional skills we are seeking:
Excellent written and verbal communication skills
The ability to prioritise workloads and work to deadlines
Outstanding interpersonal skills
Respect for business and customer confidentiality
Organised and methodical
Previous experience gained within a friendly contact centre setting could be helpful
The ability to deliver in terms of exceptional levels of customer service

Applicants must be educated to a minimum GCSE standard or equivalent.

Attractive salary available, depending on level of experience.

Working within and friendly and supportive team environment and within wonderful working conditions.

Attractive salary available, depending on experience.

Please email your CV as a Word document asap:Heather@rsfl.co.uk