Brachers are looking for a member of staff to join their Collections & Recoveries team as a Customer Executive.

Based at our offices in Maidstone, Kent Customer Executives are responsible for managing and progressing a caseload of debt recovery files ensuring a proactive and strategic approach is taken to achieve collection targets. If you are looking for a challenging role with lots of people contact within a very busy team environment, then this could be just the role for you. You would be required to follow a shift pattern 8am to 4pm and 10am to 6pm on alternate weeks.

The ideal candidate will

• be self-motivated and able to demonstrate a positive attitude towards their work and colleagues
• have excellent client service and communication skills, especially when using the telephone
• be able to build rapport with others
• be able to follow telephone call structures, including some limited use of scripting where required
• pay attention to detail and able to follow set processes.
• be able to remain calm, positive and enthusiastic when dealing with difficult situations
• be able to demonstrate a flexible attitude towards solving problems and changing demands
• be motivated by achieving personal and team goals and comfortable working to tight timescales and towards achieving targets

The main areas of responsibility are:

• taking ownership and responsibility of debt recovery cases
• researching and analysing cases in order to decide the best course of action
• producing and checking outgoing letters and documents
• telephone collections
• engaging with debtors to find constructive solutions
• proactive approach, attention to deadlines, escalating cases when necessary
• effective consideration and use of legal action up to Judgment
• awareness of regulatory requirements, ensuring that collections are maximised but within a compliant framework
• actively contributing to team and routine case review meetings

Previous experience of working in a similar or legal role would be an advantage although not essential as full training will be provided. A minimum of 5 GCSEs at grade C or higher including English Language and Mathematics are required for this role. A levels, a degree (particularly a law degree) or previous paralegal experience would all be beneficial although not essential.

The salary for this role is £18,000 per annum and an incentive scheme based upon collections and other targets is available together with additional benefits.

If you are interested and feel that you fit all the criteria to be considered for this role, please submit your current CV with a covering letter to humanresources@brachers.co.uk.

The closing date for applications is 20 January 2017. Due to high demand we anticipate a high volume of applicants for this role.

We are not currently seeking CVs from recruitment consultants and so would ask that you refrain from making contact at this time.