Life feels better when YOU make the decisions…!

Vanquis Bank specialise in providing credit cards to the non-standard credit market.

Our business has grown so much since we started in 2002 that our parent company, Provident Financial, I snow listed in the FTSE 100. We have achieved this success by encouraging our employees t put ideas forward, make decisions for themselves and take large leaps toward the end goal of constantly improving the service we provide for our customers.

Our most successful people have a great blend of analytic, IT technical and people skills. That’s a mix which we know is hard to recruit so we love to recruit and nurture potential.

Taking responsibility for customer contact across the bank and the management of our Customer Dynamics team you’ll play a key role in projects across operations, working to improve existing processes as well as the way we communicate with our customers, particularly through the improvement of our outbound customer contact.

Not just accepting the status quo, you’ll use your commercial and industry knowledge as well as your personal approach to drive change forward. People management is another key element to the role so we’re looking for you to use your coaching and mentoring experience to the get the best out of our people and their careers with us.

In return you’ll have the opportunity to build and develop on your existing skills, working alongside a dedicated and experienced management team, this is a great opporunity for someone who is looking for a fast paced and growing organisation.

What we’re looking for:

• Demonstrable experience in an analytical role, coupled with advanced knowledge and use of SQL
• Someone with influence who can take ideas and solutions to stakeholders in a convincing and easy to understand manner
• Experience of managing or coaching/mentoring people
• A background in customer contact/data/analytics
• The ability to work on high pressure/time bound technical projects

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.