To offer a complete Personal Lines (and limited Commercial Lines) insurance service to existing and potential customers. This will involve providing quotations on all types of Personal Lines (and certain Commercial insurance) via the telephone, face to face or in writing, placing cover when instructed, inviting and confirming renewals, dealing with mid-term adjustments and providing assistance with claims when appropriate.

Based in our Gravesend office, the position is full time, 5 days a week 9am – 5.30pm or 8.30am – 5.00pm as agreed. In addition, you will be required to work 2 out of 3 Saturdays between 9am and 1.00pm

The succesful applicant will have a proven track record in an insurance environment, with experience selling motor insurance. Familiarity with the OpenGI quotation system is desirable.


DUTIES AND RESPONSIBILITIES:

• Provide new business quotations for all classes of Personal Lines (and certain classes of Commercial Lines) insurance on request, providing relevant advice, information and guidance
• Take instructions from new clients, ensuring cover commences at the correct time, all relevant paperwork is completed, premium is collected and relevant records and diary entries are created
• Take instructions from existing customers in respect of alterations to existing policies, ensuring insurers are notified and records updated
• Offer renewal of existing clients’ policies with existing insurer or move to new insurer, as appropriate. In each case, ensure relevant paperwork is completed, premium is collected and relevant records and diary entries are created
• Check thoroughly all client documentation before despatch, ensuring queries are raised and amendments completed
• Control your own diary system, ensuring all items are followed up by the due dates, particularly in relation to outstanding documentation from clients or insurers, premium payments and continuation cover notes
• Assist customers with enquiries relating to claims, either through direct involvement with the Insurer or providing contact names and telephone numbers for customers to contact directly
• Any general duties that may be required by your Manager in accordance with the nature of this job


KNOWLEDGE:

The job requires a knowledge of:
• FCA Regulations for dealing with Retail customers
• The range of Personal Lines products offered by the Company and the handling procedures for each of them
• The OpenGI computer system, procedures and authority, including EDI
• Insurance principles as they apply to General Insurance, particularly in relation to insurable interest, utmost good faith, indemnity, contribution, average and subrogation
• The Company’s Complaints Procedure
• Relevant sections of the Road Traffic Acts, as they apply to Personal Lines Motor insurance
• Rehabilitation of Offenders, Disability Discrimination and Race Relations Acts
• The Data Protection Act
• Money laundering legislation
• The Law of Agency
• The general functions of all other areas of the Company and how they relate to this role

Full training will be provided where necessary