If you’re looking for a new challenge and come from a strong sales background with the experience of managing a results driven team then we need you to join our growing team. You'll have at least two years experience in a sales team leader role and be looking for a challenging but rewarding role in a fast paced, dynamic contact centre environment. You'll need to have the drive and determination to succeed, as well as the ability to motivate and inspire your team to meet company targets.

RIFT Group helps people to claim back tax they have overpaid to HMRC. Many people in the UK who travel for work are paying too much tax and don’t realise it. This means they’re usually out of pocket by around £600-800 per year. That’s money that could make a serious difference to their quality of life. Luckily, RIFT is here to help them get it back in their wallets where it should be by making their refund claims for them. Since 1999 we’ve claimed over £135 million for tens of thousands of individuals nationwide.

Whilst you must have sales team leader experience, full product training is provided as you will need to understand HMRC rules and provide technical support to your team.

About you

Essential skills and experience:
- A strong sales background is essential as well as the management experience of a sales/results driven team within a call centre
- At least two years’ experience of sales/results management within a contact centre environment, and exposure to client interaction
- Able to learn, understand and communicate technical detail in line with HMRC guidelines
- An active role in the recruitment and development of operational staff
- Ability to drive and encourage a team to achieve goals, performance, and customer expectations
- Ability to produce & interpret reports, analyse trends and adapt accordingly, and to understand and act on organisation, departmental, and individual KPI’S
- Ability to prioritise and time manage
- Confident in leading group discussions
- Methodical yet flexible approach and attitude to change
- Excellent communicator, both verbal and written
- Able to cope under pressure and to tight deadlines
- Self Motivated and able to motivate and inspire others
- Good knowledge of Microsoft packages

If so then a role with Rift Group could be just what you are looking for.

About the role

Duties & responsibilities:
- Lead and manage a team delivering departmental targets and Key Performance Indicators
- Inspire the team with energy and motivation to succeed, and provide regular coaching on an individual and team basis with an emphasis towards achieving sales targets
- Mentor staff to attain departmental service standards by setting relevant objectives and providing consistent feedback
- Identify and implement improvements for scripts and processes to achieve maximum results
- Optimise available resources through effective rota planning and robust management of absence ensuring a consistent approach across the business
- Manage and challenge staff performance through analysis of reporting, regular one to one’s and performance reviews
- Identify training needs across the team and implement individual and team development plans and solutions to maximise personal performance
- Identify areas for improvement and growth, demonstrating end to end vision across the service offering, to maximise performance across the department.
- Instigate and manage disciplinary action where appropriate in line with company policies and HR approval
- Liaise and collaborate with other departments and staff to meet company objectives and targets

Hours

Our hours of business are 8.30 -8.30 Monday to Friday and 9-5 on Saturday. You will be expected to work 37.5 hrs per week across these hours to include some evenings and Saturdays.

Working at RIFT

Our customers expect to receive a first class service and at RIFT we are focused on exceeding those expectations. We’re the only tax refunds company to have been awarded ServiceMark for outstanding customer service and 90% of our customers say they will recommend us to friends and family. You’ll be part of making sure that number gets even higher.

On joining you’ll be part of the RIFT family. We are a fantastic place to work and we offer opportunities for career progression and personal development as well as other impressive benefits - good holiday allowance, contributory pension, cash back health cover, and, of course, discounts via our intranet site including Cinema tickets, Local restaurants, supermarkets and so much more! We recognise success with incentives and rewards as well as celebrating our employee of the month.

If you’d like to join our team, please click Apply to send us your covering letter and CV via the online form.