Retail Administrator

Job Description

Summary of Role:

The Retail Administrator will be assigned responsibility for ensuring the efficient management of various retail administrative requirements according to key performance standards.

Duties & Responsibilities:

Customer Administration
The Retail Administrator may be assigned responsibility for certain key accounts and will be responsible for managing the following key activities and ensuring they meet minimum performance standards:
1. Processing customer orders and other related activities
2. Resolving customer order queries
3. Invoicing customer orders
4. Resolving customer invoice queries & managing overdue invoices
5. Managing assigned haulage responsibilities relating to the customer
6. Assist and support the Account Manager with administrative requirements
7. Any other aspects relating to the administration of the customer account

Stock Administration
The Retail Administrator may be assigned responsibility for assisting with stock queries & packing charges.

UK Grower Administration
The Retail Administrator may be required to assist with Grower returns. This process will involve ensuring that Growers are paid for the correct quantities and sales at the correct prices and that haulage deductions are accurately calculated.

Job Sharing
Due to the seasonality and seven day operation of the business, the Retail Administrator will be required to support other Retail Administrators with their assigned responsibilities to ensure an even spread of the workload in the Department.

Assigned Responsibilities
The Retail Administrator will be required to ensure that other Team Members execute shared activities according to minimum performance standards for activities and customer accounts under the Retail Administrator’s management.

This job description is not exhaustive. As per the needs and requirements of the business, the post holder may occasionally have to undertake reasonable duties which are not outlined in this job description.

Candidate Specification:

• Good IT Proficiency (Outlook, Excel, Word, Navision).
• Highly numerate and ability to work accurately and quickly.
• Works effectively – tackling immediate demands decisively, whilst retaining a broad awareness of emerging requirements. Demonstrates a good sense of priorities, structures workload effectively and delivers consistently good results
• Ability to interact with internal and external customers at all levels within the business.
• Flexible & adaptable to the changing requirements of the business.
• Willingness to work as part of a flexible team providing support or cover for colleagues during periods of absence or busy periods.
• Ability to meet deadlines and work under time pressures.
• Pro-active in raising and addressing issues.


Line Manager: Retail Sales Supervisor

Other Reports: Commercial Support Manager, Account Managers, Directors

Internal Relationships: Liaison is necessary with all departments, in particular, the other members of the Sales team & the Finance Department.

External Relationships: Close working relationships are to be developed with Customers, Packhouses, UK Growers & Haulier Companies.


Term & Conditions:


Location: Langley, Maidstone, Kent

Remuneration: Dependent on experience

Review: Annually – any changes are notified on 1 December

Hours: 40 hours per week (Monday to Friday 8am – 5pm).
Weekend and evening work is required on a rota basis with payment in lieu or days off in lieu

Holidays: 23 working days

Probation Period: 3 months

Notice: 1 month