Insurance Team Leader
  up to £22,000
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Insurance Team Leader

We are looking to recruit an Insurance Team Leader , to join our multi-award winning Insurance Service Client in Ashford Kent. To effectively manage staff and ensure that all claims are handled in accordance within Client requirements and Group policies and procedures.

The Team is responsible for the appointment of the Insurance approved Operators and all relevant Suppliers. The Team will manage & own the Policyholder and Client journey throughout the entire process in accordance with Client requirements and Group policies and procedures.

Do you come from a Customer Service and Claims Management with an insurance background with strong stakeholder management skills , experienced Team Leader /Manager preferably Property Insurance Background?? If so then please read on……

All About the Role

To effectively organise, manage and motivate staff under their control, ensuring a high level of staff engagement

Ensure that the Team undertake the efficient handling of the Customer and Client journey by managing the company’s approved suppliers, ensuring that SLAs are, understood and adhered to and met on a daily/ monthly basis.

To provide first line of support to all approved suppliers / Taking responsibility and accountability for managing the Customer and Client throughout.

Ensuring that that they receive high quality customer care and support at all times whilst dealing with all elements of the Flooring reinstatement and Accommodation process of the Insurance claim.

Over see that team members are managing claims in line with client specifications, appropriate service standards and Group policies and procedures

Provide training, support and coaching in order to develop staff / Maintain and proactively develop relationships with Clients, Suppliers, Stakeholders and Colleagues

Champion the delivery of consistent high quality customer service

Work to ensure team members adhere to the Group Complaints procedure and that complaints are identified, recorded and managed in accordance with Group policies

Assist the Head of Response in the recruitment process

Training of new team members / Effectively manage performance in accordance to Company policy, conducting mid-year and yearly Performance Development Reviews with team members

Complete 121 feedback meetings with team members to contribute towards Performance Development Review process / Audits / Effectively manage absence

All About the Skills and attributes needed for the Role !

Are you Inspirational and hold Strong Leadership skills / Understanding and Champion for customer service
Proven Track record of staff engagement
Experienced in Client liaison/relationships / excellent computer literacy
Strong stakeholder management skills Experienced Team Leader /Manager preferably Property Insurance Background but not essential
Knowledge of rental property market preferable / People Management and Leadership skills
Experience of Customer Service and Claims Management in an insurance background
Articulation and good telephone communication skills / Flexibility and adaptability
The ability to organise own workload and to work in a fast paced and changing environment

Regrettably, we are currently unable to consider any speculative CV’s, please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, please assume that your application has been unsuccessful on this occasion


Advertiser: Agency

Reference: DCP -9669

Posted on: 2016-10-17 12:19:24

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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Insurance Team Leader

We are looking to recruit an Insurance Team Leader , to join our multi-award winning Insurance Service Client in Ashford Kent. To effectively manage staff and ensure that all claims are handled in accordance within Client requirements and Group policies and procedures.

The Team is responsible for the appointment of the Insurance approved Operators and all relevant Suppliers. The Team will manage & own the Policyholder and Client journey throughout the entire process in accordance with Client requirements and Group policies and procedures.

Do you come from a Customer Service and Claims Management with an insurance background with strong stakeholder management skills , experienced Team Leader /Manager preferably Property Insurance Background?? If so then please read on……

All About the Role

To effectively organise, manage and motivate staff under their control, ensuring a high level of staff engagement

Ensure that the Team undertake the efficient handling of the Customer and Client journey by managing the company’s approved suppliers, ensuring that SLAs are, understood and adhered to and met on a daily/ monthly basis.

To provide first line of support to all approved suppliers / Taking responsibility and accountability for managing the Customer and Client throughout.

Ensuring that that they receive high quality customer care and support at all times whilst dealing with all elements of the Flooring reinstatement and Accommodation process of the Insurance claim.

Over see that team members are managing claims in line with client specifications, appropriate service standards and Group policies and procedures

Provide training, support and coaching in order to develop staff / Maintain and proactively develop relationships with Clients, Suppliers, Stakeholders and Colleagues

Champion the delivery of consistent high quality customer service

Work to ensure team members adhere to the Group Complaints procedure and that complaints are identified, recorded and managed in accordance with Group policies

Assist the Head of Response in the recruitment process

Training of new team members / Effectively manage performance in accordance to Company policy, conducting mid-year and yearly Performance Development Reviews with team members

Complete 121 feedback meetings with team members to contribute towards Performance Development Review process / Audits / Effectively manage absence

All About the Skills and attributes needed for the Role !

Are you Inspirational and hold Strong Leadership skills / Understanding and Champion for customer service
Proven Track record of staff engagement
Experienced in Client liaison/relationships / excellent computer literacy
Strong stakeholder management skills Experienced Team Leader /Manager preferably Property Insurance Background but not essential
Knowledge of rental property market preferable / People Management and Leadership skills
Experience of Customer Service and Claims Management in an insurance background
Articulation and good telephone communication skills / Flexibility and adaptability
The ability to organise own workload and to work in a fast paced and changing environment

Regrettably, we are currently unable to consider any speculative CV’s, please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, please assume that your application has been unsuccessful on this occasion


Advertiser: Agency

Reference: DCP -9669

Posted on: 2016-10-17 12:19:24

I want to receive the latest job alerts for:

jobs in Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Find jobs in:

Similar Jobs:

Insurance Account Handler Position - Immediate Start

  Recruitment Solutions South East Ltd

  depending on experience

  Edenbridge, Kent

Insurance Sales Executive (Motor & Personal)

  New Appointments Group

  Negotiable

  Ashford, Kent

Insurance Sales Executive (Motor & Personal)

  NFU Mutual

  Competitive Salary (dependant on experience)

  Ashford, Kent

Grounds Maintenance Team Leader

  JB Landscape & Property Maintenance Ltd

  £27000

  Sittingbourne, Kent

Finance manager

  Hays Specialist Recruitment Ltd

  £46000.0 - £50000.0 per annum + 46000-50000

  Canterbury, Kent

Production Team Leader

  KHR - Recruitment Specialists

  Up to £28000 per annum + + Excellent Benefits

  Paddock Wood, Kent

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