Can you go the extra mile?

This is an amazing opportunity for creative, resilient, passionate and dedicated individuals to join our team delivering a new project being rolled out across East Kent.

The service focuses on supporting older people (aged 55 and over) to maintain and improve their wellbeing, and develop resilience and confidence to help them live as independently as possible. This includes developing and delivering a range of activities to support individuals.

As a Wellbeing Coordinator, you will be part of a team providing a triage service to assess need, responding to enquiries by phone and email, processing new referrals and allocating them to the wider service. You will work with Imago and other health and social care colleagues to support individuals to access activities within their own community, and working together, you will support people to achieve their personal goals and improve wellbeing.

The team will provide information, advice and signposting guidance to connect people to local opportunities and activities, so you should be confident speaking to clients, family members and professionals. Key to this role is the ability to manage calls efficiently, and collate information in a timely manner while inputting information on to our case management system. You will research and gather information about activities and organisations to ensure the service is well informed and high quality.

Applicants should have excellent communication and data entry skills; you should be proficient in Microsoft Office and have experience of using databases. Knowledge of local services and experience of working in an office environment would be helpful.

The office is based in Mersham, near Ashford, which is a rural location.

Be part of something amazing.

We offer our employees:

• Inclusive values-based environment
• Competitive remuneration package
• Workplace pension scheme
• Generous annual leave entitlement
• Benenden Health Care
• Death in Service Benefit
• Cycle to Work Scheme
• Employee Supported Volunteering scheme
• Development opportunities
• and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website at www.imago.community for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.


About Imago
Imago is a well-respected social action charity working across Kent, Medway, East Sussex and London. Through our services and projects, we aim to support independence, reduce social isolation and empower individuals and communities.

We deliver a wide range of services to children and young people, older people, carers, and volunteers, in partnership with funders, public sector commissioners and private sector sponsors.

We apply our commitment to excellence, evidencing impact and safeguarding vulnerable people to all aspects of our work.