Application submitted

Second Line Support

  • £25000.00 - £28000.00 per annum
  • Ramsgate, Kent
  • New Appointments Group

Covering the East Kent area, the primary role of IT Support Technician is to provide IT technical support and project delivery to our clients and clients users.

Providing resolution to user enquires. Ensuring jobs are kept up-to-date and accurate, recording the actual time spent on the resolution. If required, Tickets are escalated to the relevant party (3rd Line / Problem Management) within any SLA's and in a timely informative manner. Ensuring the user is kept informed in a timely manner of the progress of their job. Supporting the wider team responding to initial user queries, made either by phone, email, in-person or system-alerts


Windows Server, Microsoft Exchange, Firewall (Sophos, DrayTek, CISCO), VPN

Windows Server, Windows 10, Azure, Office 365 (Excel, PowerPoint, Word, Excel, OneDrive), SharePoint, Network knowledge (Routers, Switches, Wi-Fi etc.), Apple products and support, IT Security


Previous MSP experience, Recognised accreditations (MCP's, CompTIA, Apple)

The successful applicant will have a logical, methodical approach to problem solving, good documentation and communication skills, high standards of customer service, ability to work as part of a team, capable of working to SLA's with a passion for continuous professional development.

Full driving license required, use of own car and company van for deliveries of hardware.

Competitive salary, 23 plus 8 days holiday, death in service, pension, parking, lap top, mobile and working from home available.

The role is subject to Disclosure and Barring Service (DBS) checks.

CV's in Word format

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

  • Advertiser: Agency
  • Posted on: 27/07/2022 15:12
  • Reference: J10314