The Wire Belt Company Limited is a leading manufacturer of metal conveyor belts and conveying machinery for product handling and processing with a large number manufactured exclusively in Sittingbourne, Kent. The Wire Belt Group is a well-established, family-owned company serving a variety of industries and has manufacturing plants in three countries with distributors around the world. Our markets include the UK, Europe, Africa, Far East and the Middle East.

Wire Belt Company is proud to be accredited to the ISO 9001 Quality Standards.

The Position

The successful applicant will be an integral part of the Customer Support Team by delivering first-class customer service to our customers at all stages of their enquiry, order, and dispatch.

Reporting to the Customer Support Team Leader, this is an active and demanding role calling for multiple disciplines including time management, attention to detail, organisational and excellent communication skills to ensure customers receive prompt, accurate, and timely responses. Building relationships with customers is also key to this role.

Key Responsibilities
Deliver a first class customer service, foster a team spirit and promote our company ethos.
Work closely with internal and external colleagues to ensure customers receive a first-class service.
Monitor order progression and liaise with colleagues to ensure that customers’ orders are despatched to their expectations.
Quotations, order and export processing are also a major part of this position and attention to detail is paramount to ensure that our customers receive prompt and accurate support.

Please see our website for further details or apply here with your CV.