Applications Support Officer

  • £28,000 - £30,000 (dependent on experience)
  • Ashford, Kent
  • Maf International

Mission Aviation Fellowship (MAF) is a unique Christian charity using aircraft to deliver help and hope across the developing world.  MAF transports patients, relief workers, produce, medical supplies and Christian workers in the world’s remotest regions and places of deepest human need – places where flying is not a luxury but a lifeline. We operate in over 30 countries with over 130 planes.

Being a global organisation, sometimes working in very remote locations, IT is core to our ability to operate safely and effectively.   Our IT function covers a wide portfolio from Software development, IT infrastructure and support.  MAF relies on a mixture of in-house developed, bespoke and off the shelf business applications to assist with flight scheduling, aircraft maintenance and safety. We now have an opportunity for an experienced Applications Support Officer to join our team.

The role will be key to support all MAF business applications including:

IT service desk support for all business applications backed up through producing appropriate documentation and relevant reports

Being the subject matter expert for business applications, addressing issues and change requests

Liaising with developers to follow-up on progress relating to all active change requests and incidents 

Assist in facilitating application testing, both technical and UAT

Deployment and delivery of application upgrades and enhancements across all MAF locations

Your role will also include supporting the implementation of new and updated business applications ensuring that IT change management process is adhered to, new releases are well communicated to the users and management and that user documentation and training plans are in place, and executed within the scope of the approved change plan (Change management).

You will train staff in the use of business applications, consulting with operations to understand the training and development requirement. You will also create and maintain training resources for staff for all MAF applications.


Aptitude in abstract and verbal reasoning

Excellent written and spoken English

Understanding of, and worked within ITIL framework

Investigation and diagnostic skills

2+ years of experience in administering business applications

Experience in Microsoft Office platforms

Experience of supporting IT systems and users

Business analysis skills and a methodical approach to systems

IT Service Desk Application knowledge and experience

Experience of developing and delivering user training


ITIL Qualification

University degree or equivalent experience

Working in a cross-cultural environment

Understanding of CSS .NET PHP Databases (MySQL & Sql Server)

Technical experience in software development 

Experience of SharePoint and web design

There is an occupational requirement for the job holder of this position to be a committed Christian.  The post holder will be expected to lead and take part in prayer and biblical reflection and to be a role model for the organisation in accordance with our Christian beliefs and standards in the work place

Please note the closing date for this position is 9th July and interviews will take place week commencing 25th July

To apply please click on 'Apply Now' and we will send you a link to register your cv on our applicant tracking system

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