About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We are currently looking for a Deputy Head of IT & Data to join our team on a Permanent Contract.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

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At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.


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The Role:

We are seeking an experienced and dynamic candidate who will play an influential role in leading the IT and Data teams who offer support to over 350 staff and 1000’s of clients based across the UK. This will be a critical role in delivering Migrant Help’s ongoing digital vision and strategy with an emphasis on Data Integrity, IT Security, and technological innovation.

Working closely with the Head of IT & Data and the charity’s Operational teams, you will continually seek ways and opportunities to improve the technical and data related services provided to our staff
and clients.

​You will play a key role in the management, monitoring and maintenance of all elements of IT and Data and be heavily involved in on‐going technical projects and supporting the organisations contractual and ISO standards.

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Duties and Responsibilities:

Deputise for the Head Of IT & Data and when required help to manage the IT Staff and in‐house Data team staff.
Support the management of the external IT support contract(s) and act as Key Point of contact for commissioners, subcontractors and partners. Manage internal and external relationships with subcontractors and suppliers. Work with consultants as appropriate, to develop new IT systems and tools in line with business requirements. Ensure all IT systems are compatible with contract specifications.
Support and assist in preparation of bids and tenders, as required. Project Manage IT and data new initiatives alongside MH service delivery team. To make recommendations to Senior management for IT systems and processes. Support and manage all IT related projects and upgrades.
To improve IT governance though the Quality Management Systems group and Continuous Improvement group to inform all software initiatives to ensure they comply with the wider strategies. Support on ISO27001 and participate in the Information Governance Group.
Provide excellent customer support to internal customers and partners.
Support on the IT Technical aspects of our CMS, IT and telecoms systems.
Along with the Facilities Team, support on Disaster Recovery and Business Continuity planning.
Aim for 'value for money' across the organisation objectives.
Manage all IT assets including purchase and disposal of equipment.
Willingness to travel to office locations across the UK in support of IT service and projects
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The above list of job duties is not exhaustive; the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

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Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.


Right to Work in the UK

In addition to being able to provide documents to show their right to work in the UK ie passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.

This post is also subject to;

- DBS Check

- Counter Terrorist Check (CTC)



For CTC application applicant must:

- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain

- Be able to provide continuous UK address history for the previous 5 years

- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

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All ID documents must show current address



​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

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