Join us on the Journey...
We are offering a fantastic opportunity to join the National Express Transport Solutions (NXTS) team in Gillingham as a member of our dedicated Customer Care Team.
You will be the first point of contact for our customers dealing with all enquiries whilst maintaining a positive, empathetic and professional attitude towards our clients. Understanding our products and services is essential to the success of our Customer Care Team allowing them to deliver accurate updates, information, advice and complaint resolution. Our Customer Care Team ensures that all bookings and requests are processed efficiently and accurately to enable our drivers to deliver an exceptional customer experience.
What you'll do...
Answering inbound calls from customers promptly and making outbound calls when required
Responding professionally to incoming customer communications and requests and providing prompt resolutions
Accurately loading bookings onto the relevant systems
Generating invoices for customers and raising credits when required
Utilising the CRM system to manage work flows and cases to ensure that work is completed effectively and efficiently
Achieving personal KPIs
What you'll need...
Must be experienced in providing exceptional customer service
Proven experience of working collaboratively with cross functional teams
Excellent and effective communication skills across all channels
Ability to work to tight deadlines, hit targets, organise and prioritise responsibilities
Ability to liaise with internal teams and external partners to deliver the clients’ requirements
Enthusiastic and ambitious individual with a flexible approach to work
In return for your hard work and commitment you will receive
Free coach pass for you and a family member on National Express scheduled services
Private healthcare scheme
Paid annual leave
My Staff Shop – retail, gym and entertainment discounts and wellbeing initiatives
Employee Assistance Programme (EAP)