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Customer Services/Account Manager

  • £23000 - £27000 per annum + + Benefits
  • West Malling, Kent
  • KHR - Recruitment Specialists
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My client, a well-established, family-owned business who are a leading supplier, is seeking a Customer Services / Account manager to join their friendly team.

As a Customer Services/Account Manager you will be working as part of their busy team, the ideal candidate will be a quality-driven organised individual who is able to work under pressure while maintaining a strong customer focus.

Key Responsibilities:

Customer Services Responsibilities

- Answering telephones enquiries - UK and Export

- Responding to Customer Emails - UK and Export

- Daily/Weekly/Monthly reporting to Customers

- Creating new customer accounts - UK and Export

- Processing quotes and orders on IT System

- Part identification using external websites/spreadsheets

- Check part number supersessions on external websites

- Identify part lead times and confirm to the customer

- Releasing pick tickets and checking backorders

- Raising commercial invoices for dispatch

- Part ship and contact customers when stock is booked in

- Downloading spares guides as required

- Key Account Management /Sales support calls including calling current and lapse

clients

- Monitoring service pots await customer, await dispatch, war change, BER dealing

with service queries, advising customers of warranty invalidations, requesting part

authorisation, obtaining service PO's

- Customer Satisfaction Surveys - calling customers and recording responses on

spreadsheet

- Issue repair job numbers to service customers

- Track units through the IT system and request cost authorisation were required

- Contact Service customers for purchase orders or payment

- Booking collections with couriers

- Dealing with customer complaints and returns

Account Management Responsibilities

- Key account management includes contacting current customers to maintain and develop

relationships including new business

- Customer analysis

- Quote follow-ups

- Generate increased levels of revenue through proactive sales in distribution and service

sectors

Qualifications and Skills:

- IT literate (Word, Excel)

- Good organisational skills

- Good telephone manner

- Good attention to detail

- Conscientious with a strong sense of quality

- Strong customer focus

- Ability to work and take instruction from Managers but also to work independently.

- Self-motivating with the ability to prioritise own workload

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

  • Advertiser: Agency
  • Posted on: 28/06/2022 15:22
  • Reference: SK/ACCMAR2022