This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
1st Line Service Desk Support Analyst
King's Cross, London
£22k - £24k depending on experience
VR/03057J
This role will be based at King's Cross but there is flexibility to work some of the week from home if desired.
Our client is a Global Advertising company and now has a requirement for a First-line Service Desk Analyst to act as the first point of contact for all IT-related support requests.
Excellent communication skills together with a friendly customer-service approach is a must.
Supporting users on both Windows and Apple Macs and be able to work across multiple sites and shift patterns.
Main Responsibilities
· Field all incoming help requests from end-users via the helpdesk ticketing system, telephone, e-mail or in person. Ensure that these are dealt with in a positive, helpful and constructive manner with the end-goal being to maintain user satisfaction
· Working within a service-driven team to provide both local and remote support
· Prioritise requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure
· Use the helpdesk system to record, track and document the problem-solving process
· Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained and monitored
· Basic Active Directory tasks such as password resets and account creation
· Perform other duties, as and when required, in order to provide a flexible approach to meet the needs of the business
· Help to foster strong relations between the IT Service desk and the rest of the company
Requirements
Candidates should have knowledge of some of the following platforms:
Microsoft Windows 7/8 &10 Mac OSX 10.7 and above, Microsoft Active Directory, Microsoft Office.
Excellent spoken and written English skills are essential, as you will be in direct contact with end users on a day-to-day basis, as well as preparing documentation and training material.
Advertiser: Agency
Reference: VR/03057J
Posted on: 2022-06-25 16:07:35
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
1st Line Service Desk Support Analyst
King's Cross, London
£22k - £24k depending on experience
VR/03057J
This role will be based at King's Cross but there is flexibility to work some of the week from home if desired.
Our client is a Global Advertising company and now has a requirement for a First-line Service Desk Analyst to act as the first point of contact for all IT-related support requests.
Excellent communication skills together with a friendly customer-service approach is a must.
Supporting users on both Windows and Apple Macs and be able to work across multiple sites and shift patterns.
Main Responsibilities
· Field all incoming help requests from end-users via the helpdesk ticketing system, telephone, e-mail or in person. Ensure that these are dealt with in a positive, helpful and constructive manner with the end-goal being to maintain user satisfaction
· Working within a service-driven team to provide both local and remote support
· Prioritise requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure
· Use the helpdesk system to record, track and document the problem-solving process
· Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained and monitored
· Basic Active Directory tasks such as password resets and account creation
· Perform other duties, as and when required, in order to provide a flexible approach to meet the needs of the business
· Help to foster strong relations between the IT Service desk and the rest of the company
Requirements
Candidates should have knowledge of some of the following platforms:
Microsoft Windows 7/8 &10 Mac OSX 10.7 and above, Microsoft Active Directory, Microsoft Office.
Excellent spoken and written English skills are essential, as you will be in direct contact with end users on a day-to-day basis, as well as preparing documentation and training material.
Advertiser: Agency
Reference: VR/03057J
Posted on: 2022-06-25 16:07:35
I want to receive the latest job alerts for:
IT & Telecoms jobs in London, Greater London
ITAM Inventory Specialist (SAM)
Canterbury Christ Church University
£37,099 - £39,347 per annum
Canterbury Christ Church University
£44,263 - £54,395 per annum
IT and Telecoms Support Engineer
tecwork
£23000-£32000 dependant on experience and final scope
Digital Services Programme Manager
Hays Specialist Recruitment
£70000.0 - £79000.0 per annum + £70 - £79K
Hays Specialist Recruitment
£40000.0 - £47000.0 per annum + Up to £47K + Unrivalled Benefits
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