Our client, a thriving business in Folkestone, are currently recruiting for a Customer Services Specialist who can manage the returns process and any escalations from the customer services teams. You role will be the pivotal point of professional interface between customer, suppliers, courier services and account departments, you will be required to keep customers informed, assisting with assigned tickets, escalations, returns and dispatching updates and if required, telephone calls, chats, emails, enquiries, and customer queries.

In addition to this you will be required to undertake intermediate administrative duties associated with the smooth running of the Customer Care Department.

Key criteria:
• You will have the ability to work on your own initiative with the determination to succeed.
• You will be passionate about quality service and be able to work in collaboration with other people.
• Previous experience with conflict resolution
• Articulate with excellent communication skills.
• You will have good problem-solving ability.
• Previous web experience/back office preferred
• IT skills essential with previous experience of working with a CRM system

This role is a hybrid role with 2 – 3 days required per week in the office, with all equipment provided, you will be required into the office fulltime for the first week of training.

Working hours are Monday to Friday 9am to 1700 or 0830 to 1630 to be discussed at interview.

These roles are permanent positions, offering stability and growth within the business.

Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website."