Whitstable Medical Practice are looking for Patient Co-Ordinator's (Receptionists) to join our friendly team.
Previous receptionist and administrative experience is required as well as having excellent communication, organisation and IT skills. The successful candidate must also be a team player. Flexibility to cover additional hours for holidays and sickness is also essential.
Hours of posts are to be confirmed and will be discussed at interview.
A shift is either 7.45am - 1.15pm or 1.15pm - 6.45pm. An all day shift would be 7.45am - 6.45pm with a paid 30 minute lunch break.
Main duties of the job:-
To act as the switch board and be the first point of call for the surgery, all departments and offices.
The role involves working on the front and back desks, booking appointments and dealing with patient queries over the telephone and face to face.
Booking appointments face to face and over the phone.
Checking patients in for appointments and advising where to sit.
Receiving and recording requests for home visits, DN visits, telephone consultations, and taking messages.
Giving test results to patients or chasing up when necessary.
Completing temporary resident forms and adding details onto the computer when necessary.
Taking requests for prescriptions and distributing the same.
Completing change of address.
Completing District Nurse referrals and emailing to referral centre.
Helping to assist with general enquiries.
For GPs and for the Practice:
Opening, date-stamping and distributing the post external and internal mail.
Accessing workflow through Docman and taking appropriate actions.
Accessing path links and taking appropriate actions.
Contacting the patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc.
Ordering ambulances as and when required by the GPs for our patients.
Filing prescriptions and recording in pharmacy book.
Receiving and recording payments for medicals, insurances, overseas visitors etc and filing letters from GPs.
Filling envelopes for mail shots.
Making sure there is good supply of, and printing when necessary, Practice Leaflets, New Patient Questionnaires, Change of Address forms etc.
Monitoring the surgeries and clinics.
Entering information onto and general use of the practice computer.
A familiarity with Whitstable Medical Practice protocols and a part in their updating.
Making sure the incoming receptionists are notified of all relevant information and matters outstanding.
Clearing consulting rooms and leaving them tidy for the next surgery.
Making sure the post tray is cleared every evening.
Being aware of practice protocols and taking part in their regular updating.
Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.
For Visiting Consultants, Health Professionals and Visitors:
Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence, and when necessary show or direct them to the appropriate place.
Checking patients in and directing to the relevant waiting area, making sure you are aware and updated of room usage during each shift.
Helping to assist patients and visiting consultants with general enquiries.
Passing on correct contact information when patients enquire about external clinics.
Taking deliveries or directing to relevant department.