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Helpdesk Support - 1st Line - Service Desk

  • £18000 - £22000 per annum
  • Tonbridge, Kent
  • Pearson Whiffin Recruitment
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IT Helpdesk Technician (1st Line) - Tonbridge, Kent

I currently have an excellent opportunity for an IT Helpdesk Technician to join a very successful company based in Tonbridge. Kent.

My client is looking for an enthusiastic individual to be the first point of contact for all IT users across the business, handling IT support calls and emails. Other parts of the role will involve hands on maintenance of hardware and preparation of kit to be delivered to staff on-site and off.

Act as the main point of contact for any IT related queries or issues.

Prepare new equipment and maintain existing hardware

Log all tickets on the company's system and update as and when needed

Remote troubleshooting through diagnostic techniques and pertinent questions, this could include Windows Server, Windows 10, local printers, scanners, general networking, and MS Office Suite including 365, Telephones, Mobiles, Tablets, Laptops & builds and ticketing system

Maintain equipment knowledge by keeping abreast of new products and existing product enchantments

Establish and maintain effective working relationships with personnel within department, in other departments, with customers and equipment operators

Skills Required

Previous experience within a 1st line support role

Excellent verbal and written communication skills

Ability to communicate technical issues to non-technical individuals

Basic understand of the following;

PC & Laptop hardware, builds and troubleshooting

Windows 10/Office365

Printers and Scanners

General network troubleshooting

Office Telephones and mobiles (iPhone & Android)

IT Helpdesk Technician (1st Line) - Tonbridge, Kent - £22,500 plus benefits

  • Advertiser: Agency
  • Posted on: 06/08/2022 16:00
  • Reference: PWIT/AS/HD/06122021