Seasonal Customer Service Agent (Passenger)

  • Starting Salary £17.5k per annum and attractive benefits package
  • Folkestone, Kent
  • Eurotunnel

Eurotunnel manages, maintains, and operates the Channel Tunnel Fixed Link Concession between Folkestone and, France. Opened on 6 May 1994, the Fixed Link is a rolling motorway which transports passenger and commercial freight vehicles on board Shuttles across the Channel at 140kph, in 35 minutes. It also allows the running of third-party passenger and rail freight trains. The advantages of the Channel Tunnel are security, reliability, speed, frequency and respect for the environment.

An innovative rail company and responsible infrastructure manager, Eurotunnel is part of the Getlink group and is a leading stakeholder in the economies around Kent and Calais, contributing to the dynamism of the regions surrounding its operations. As a responsible employer, the Getlink Group is committed to providing a working environment that fosters personal development and fulfilment in order to attract and retain good and qualified staff.

In 2020, thanks to rigorous management and strong commitment from our teams, Getlink delivered a solid operational and financial performance, in an exceptional context marked by the Covid crisis and Brexit.

Eurotunnel is seeking highly motivated Customer Service Agents to work during the busy summer period on our Passenger Service. The Customer Service Agents work on a 24/7 shift basis within the Customer Services Division, delivering excellent customer service to passengers on our services.

This position must provide excellent customer service in a warm and welcoming manner, both as the first point of contact for customers arriving at the Terminal and when the customers board the train.

This role will interest you if you are passionate about working in a team, committed to offering a high quality of service for our customers, have excellent communication skills and have previous experience of working in a customer facing role.


• Excellent Communication Skills

• Experience in a customer facing role

• Adherence to procedures

• Good time keeping and attendance

•Flexible (to meet operational demands.)

It would be advantageous if you have:

• Cash handling experience

• An ability to speak a second modern

• A valid UK Driving Licence

In accordance with the Working Time Regulations Act 1998 these roles are open to individuals aged 18 years and over at the time of taking up appointment due to shift working being required.

Applicants must qualify to work within the EU and will be required to present appropriate documentation (passport, work permit). Eurotunnel is committed to equal opportunities.

If you would like to apply for this position, please visit our recruitment page by clicking the Apply Offsite button.

The advert will close once sufficient applications are received or by midnight 27 April 2022.

The successful candidates must be available to start training from mid-June and be available to work until early/mid/late September. Unfortunately, we cannot authorise leave during this period. Candidates must be available to attend an interview at short notice via TEAMs and attend a medical before they commence in post.

  • Advertiser: Direct Employer