Application submitted

Head of Operations/Deputy CEO

  • £43,000 - £46,00
  • Maidstone, Kent
  • Mid Kent Mind
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Mid-Kent Mind was established in 1979 and is affiliated to National Mind, a leading mental health charity. We are dedicated to improving the lives of people who are experiencing mental health issues by providing well-respected recovery based community services, high quality information and advice. We actively promote positive wellbeing, providing support to individuals, carers and families through a wide range of diverse services.

Head of Operations/Deputy CEO – Job Description

· Full time position 9am – 5pm

· location; Maidstone with some travel across Kent

· Salary £43,000 - £46,000

· DBS required

General Requirements; Work closely with the CEO to oversee, lead and manage the operational aspects of Mid Kent Mind, ensuring successful delivery of its key services whilst establishing systems that support the therapeutic engagement of users of services and the achievement of Mid Kent Mind strategic objectives as directed by the CEO and Trustees.

Good IT skills, including but not limited to the ability to use Publisher, Excel, Microsoft word, PowerPoint and Outlook.

Knowledge of Lamplight CRM would be desirable.

Qualified as MHFA Instructor in multiple courses would be desirable.

A methodical and organised approach is essential to this position. A good understanding and knowledge of mental health conditions is also required.

The main role responsibilities include, but are not limited to:

· Staff Management

Performance review of ops staff

Management of sessional staff and students

Line Management of Junior Manager levels – including appraisals

Mentoring of all new Management level staff

Liaise with HR manager to ensure required training completed

Oversight of Junior managers completing staff supervision and appraisals

Oversight of induction checklists for all new staff / promoted staff

Part of the recruitment process for new staff

Part of the investigation and disciplinary process for staff as required

· Project Management

Design of new projects to meet needs

Mobilising all new delivery secured

Assigning project leads to large projects

Oversight and quality control of all projects

Reporting creation or oversight of all projects

Funder meetings and updates on project delivery

· Funding

Seeking new funding opportunities collaboratively with CEO

Funding application writing

Funding specific meetings

Funding returns

· Commissions / Tenders

Oversight of business portal opportunities collaboratively with CEO

Background work on expressions of interest

Compilation of Tenders

Assisting CEO in Tender writing and submission

· Staff leave – agreement of staff leave

All absences recorded on Bright HR

Ensure all contract details are updated on Bright HR

· Duties Rota - Assigning staff to delivery

Cover of staff shortfalls

Producing weekly rota

Publication of weekly duties

Oversight on awareness of activity coverage

Making amendments and changes as cover and informing relevant staff

Update of “Office working staff rota”

Agree and arrange Home working / Alternative Location delivery as required

· Evaluations and Service Proposals

Data Capture in appointments / skills gap

Database system for recording – System administration of Lamplight

Oversight ensuring Lamplight holds all relevant reporting factors and funders

Project evaluations and grant returns

Evaluation entry and checking for reporting to funders

Oversight of Lamplight entries for accuracy

· Service Delivery process

Crisis Management

Development of new programmes

Attendance at external meetings / contract meetings when required

· Training

Cover any shortfalls of staffing for training delivery

Development and creation of new training courses to meet needs and bespoke commissions

Seeking new contracts for large training delivery projects

Oversight and approval of all training materials and content

Oversight of all training bookings and delivery

Reporting impact of training for evaluation purposes

· Other duties

Attendance at trustee meetings for reporting

Assisting in ensuring governance of the charity is relevant and fit for purpose

Position of Designated Safeguarding Officer for organisation

Oversight of Data Protection actions and breaches for organisation

Administration permission levels for IT management including managing Microsoft accounts

Leading regular staff meeting collaboratively with CEO – updating on operational news

Operational management of all aspects of organisation delivery

Build partnerships for collaborative delivery of new and innovative projects

Assist in business development

Contract management of tenders / grants / commissions

Creating regular data reports for trustee board scrutiny

Reporting directly to; Mid Kent Mind CEO

  • Advertiser: Direct Employer
  • Posted on: 02/12/2021 14:49