Customer Experience Specialist
  Competitive salary plus 25 days holiday plus more
  New Hythe, Tonbridge and Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


The International team have a vacancy for a full time Customer Experience Specialist. Reporting to April Golding-Brodie, this role is responsible for delivering a smooth, seamless customer experience every time and at all stages of the customer’s journey.

The key accountabilities and responsibilities for the role include:
• Order processing, planning and scheduling to overseas markets
• Following a customer’s journey from order input to after-sales feedback
• Preparation of all export commercial invoices and documentation to support overseas shipments
• Support the sales teams to develop existing business and forge relationships
• Gather and analyse customer feedback and enforce continuous improvement initiatives

The successful candidate will require:
• Experience in a Customer Service environment
• An understanding of the Supply Chain would be ideal
• Excellent communication skills
• A good attention to detail
• Commercial awareness would be an advantage
• The ability to demonstrate good time management and organisational skills
• Ability to speak other languages would be an advantage


Advertiser: Direct Employer

Reference:

Posted on: 2021-12-23 09:38:43

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Customer Experience Specialist
  Competitive salary plus 25 days holiday plus more
  New Hythe, Tonbridge and Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


The International team have a vacancy for a full time Customer Experience Specialist. Reporting to April Golding-Brodie, this role is responsible for delivering a smooth, seamless customer experience every time and at all stages of the customer’s journey.

The key accountabilities and responsibilities for the role include:
• Order processing, planning and scheduling to overseas markets
• Following a customer’s journey from order input to after-sales feedback
• Preparation of all export commercial invoices and documentation to support overseas shipments
• Support the sales teams to develop existing business and forge relationships
• Gather and analyse customer feedback and enforce continuous improvement initiatives

The successful candidate will require:
• Experience in a Customer Service environment
• An understanding of the Supply Chain would be ideal
• Excellent communication skills
• A good attention to detail
• Commercial awareness would be an advantage
• The ability to demonstrate good time management and organisational skills
• Ability to speak other languages would be an advantage


Advertiser: Direct Employer

Reference:

Posted on: 2021-12-23 09:38:43

I want to receive the latest job alerts for:

General & Other and Administration and Customer Service jobs in New Hythe, Tonbridge and Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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Customer Retentions Specialist

  New Appointments Group

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  Ashford, Kent

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Customer Service Administrator

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