Business Support Administrator

  • Negotiable
  • Maidstone, Kent
  • 1St Choice Jobs

Business Support Administrator

Home-based/Maidstone

£Negotiable

VR/03080R

Our client is looking for a Business Support Administrator to join their Business Support Team. This is a varied, fast-paced and busy role, covering a range of duties and areas.

Primary responsibility:

To provide administrative support to the company, primarily the Sales, EMT and Finance functions of the Business. The importance of this role is to provide additional resource to these teams in a complementary manner as required by the needs of the company.

RESPONSIBILITIES

Answering incoming calls and dealing with enquiries

Monitoring of the shared Business Support inbox in Outlook and dealing with emails as appropriate

Ensuring that orders are processed promptly and accurately following the order processing procedures

Order processing and validation

Order fulfilment (including client Training and Onboarding requirements)

Maintaining accurate sales data on the CRM

Organisation and fulfilment of Client training and New Client Onboarding - requires high level of accuracy and attention to detail - detailed processes in place.

Offering welcome calls and training dates

Updating and maintaining the accuracy of the ‘Training’ calendar

Liaising with clients and trainers to arrange suitable dates

Maintaining the ‘training control form’

Amending, rearranging and updating dates as necessary

Using and maintaining the training Cloud firm with tasks, engagements, etc. relating to the arrangement of Onboarding and training

Processing evaluation requests

Ensuring the quality of customer service delivery as it relates to the Business administration, in-line with company policies and supporting the retention of revenue. This aspect of the role will entail liaising with account managers and members of EMT to ensure that all administration processes are understood and applied

Maintaining records and licences in the customer-Cloud based admin system, and setting up invoices on this system

Accurate maintenance of the CRM database including saving all correspondence/details of phone calls or discussions about or with clients in the client record

Licence maintenance

Updating changes relating to new/additional licences including Cloud Administration and Companies House filing activation

Recording of pro-rata information

Maintaining stationery supplies and placing orders as necessary

Filing as required (mostly electronic)

Core skills

Ability to use own initiative with a can-do attitude

Efficient administration skills and good attention to detail

The ability to build customer relationships

The ability to learn quickly due to changes within the role, i.e. System Changes

The ability to manage and prioritise customer queries

To be willing to listen to and support colleagues - a good team player!

OTHER TASKS TO MOVE ON TO

Monitoring and checking Cloud renewal invoices on the customer Portal when they are prepared

Checking Cloud firm expiry dates and maintain

Assist with sending out renewal notifications

Other administrative and technical tasks that may arise in the general course of business, including taking incoming sales calls and enquiries, data entry and general administration.

FUTURE DEVELOPMENT

As your skills develop and the needs of the company determine, your role may progress to incorporate some or all of the following elements of the wider business support function.

Provision of financial information relating to licencing and renewals

Production of annual renewal notifications approximately 2 months prior to renewal date

Production of reports as and when required for management accounts

Credit card Payments

Access to SAGE - account creation and invoicing

  • Advertiser: Agency
  • Reference: VR/03080R