Business Support Administrator
  Negotiable
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Business Support Administrator
Home-based/Maidstone
£Negotiable
VR/03080R

Our client is looking for a Business Support Administrator to join their Business Support Team. This is a varied, fast-paced and busy role, covering a range of duties and areas.

Primary responsibility:

To provide administrative support to the company, primarily the Sales, EMT and Finance functions of the Business. The importance of this role is to provide additional resource to these teams in a complementary manner as required by the needs of the company.

RESPONSIBILITIES
Answering incoming calls and dealing with enquiries
Monitoring of the shared Business Support inbox in Outlook and dealing with emails as appropriate
Ensuring that orders are processed promptly and accurately following the order processing procedures
Order processing and validation
Order fulfilment (including client Training and Onboarding requirements)
Maintaining accurate sales data on the CRM
Organisation and fulfilment of Client training and New Client Onboarding - requires high level of accuracy and attention to detail - detailed processes in place.
Offering welcome calls and training dates
Updating and maintaining the accuracy of the ‘Training’ calendar
Liaising with clients and trainers to arrange suitable dates
Maintaining the ‘training control form’
Amending, rearranging and updating dates as necessary
Using and maintaining the training Cloud firm with tasks, engagements, etc. relating to the arrangement of Onboarding and training
Processing evaluation requests
Ensuring the quality of customer service delivery as it relates to the Business administration, in-line with company policies and supporting the retention of revenue. This aspect of the role will entail liaising with account managers and members of EMT to ensure that all administration processes are understood and applied
Maintaining records and licences in the customer-Cloud based admin system, and setting up invoices on this system
Accurate maintenance of the CRM database including saving all correspondence/details of phone calls or discussions about or with clients in the client record
Licence maintenance
Updating changes relating to new/additional licences including Cloud Administration and Companies House filing activation
Recording of pro-rata information
Maintaining stationery supplies and placing orders as necessary
Filing as required (mostly electronic)

Core skills
Ability to use own initiative with a can-do attitude
Efficient administration skills and good attention to detail
The ability to build customer relationships
The ability to learn quickly due to changes within the role, i.e. System Changes
The ability to manage and prioritise customer queries
To be willing to listen to and support colleagues - a good team player!

OTHER TASKS TO MOVE ON TO
Monitoring and checking Cloud renewal invoices on the customer Portal when they are prepared
Checking Cloud firm expiry dates and maintain
Assist with sending out renewal notifications
Other administrative and technical tasks that may arise in the general course of business, including taking incoming sales calls and enquiries, data entry and general administration.

FUTURE DEVELOPMENT
As your skills develop and the needs of the company determine, your role may progress to incorporate some or all of the following elements of the wider business support function.
Provision of financial information relating to licencing and renewals
Production of annual renewal notifications approximately 2 months prior to renewal date
Production of reports as and when required for management accounts
Credit card Payments
Access to SAGE - account creation and invoicing


Advertiser: Agency

Reference: VR/03080R

Posted on: 2022-01-03 18:29:08

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Administration - Maidstone, Kent

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Business Support Administrator
  Negotiable
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Business Support Administrator
Home-based/Maidstone
£Negotiable
VR/03080R

Our client is looking for a Business Support Administrator to join their Business Support Team. This is a varied, fast-paced and busy role, covering a range of duties and areas.

Primary responsibility:

To provide administrative support to the company, primarily the Sales, EMT and Finance functions of the Business. The importance of this role is to provide additional resource to these teams in a complementary manner as required by the needs of the company.

RESPONSIBILITIES
Answering incoming calls and dealing with enquiries
Monitoring of the shared Business Support inbox in Outlook and dealing with emails as appropriate
Ensuring that orders are processed promptly and accurately following the order processing procedures
Order processing and validation
Order fulfilment (including client Training and Onboarding requirements)
Maintaining accurate sales data on the CRM
Organisation and fulfilment of Client training and New Client Onboarding - requires high level of accuracy and attention to detail - detailed processes in place.
Offering welcome calls and training dates
Updating and maintaining the accuracy of the ‘Training’ calendar
Liaising with clients and trainers to arrange suitable dates
Maintaining the ‘training control form’
Amending, rearranging and updating dates as necessary
Using and maintaining the training Cloud firm with tasks, engagements, etc. relating to the arrangement of Onboarding and training
Processing evaluation requests
Ensuring the quality of customer service delivery as it relates to the Business administration, in-line with company policies and supporting the retention of revenue. This aspect of the role will entail liaising with account managers and members of EMT to ensure that all administration processes are understood and applied
Maintaining records and licences in the customer-Cloud based admin system, and setting up invoices on this system
Accurate maintenance of the CRM database including saving all correspondence/details of phone calls or discussions about or with clients in the client record
Licence maintenance
Updating changes relating to new/additional licences including Cloud Administration and Companies House filing activation
Recording of pro-rata information
Maintaining stationery supplies and placing orders as necessary
Filing as required (mostly electronic)

Core skills
Ability to use own initiative with a can-do attitude
Efficient administration skills and good attention to detail
The ability to build customer relationships
The ability to learn quickly due to changes within the role, i.e. System Changes
The ability to manage and prioritise customer queries
To be willing to listen to and support colleagues - a good team player!

OTHER TASKS TO MOVE ON TO
Monitoring and checking Cloud renewal invoices on the customer Portal when they are prepared
Checking Cloud firm expiry dates and maintain
Assist with sending out renewal notifications
Other administrative and technical tasks that may arise in the general course of business, including taking incoming sales calls and enquiries, data entry and general administration.

FUTURE DEVELOPMENT
As your skills develop and the needs of the company determine, your role may progress to incorporate some or all of the following elements of the wider business support function.
Provision of financial information relating to licencing and renewals
Production of annual renewal notifications approximately 2 months prior to renewal date
Production of reports as and when required for management accounts
Credit card Payments
Access to SAGE - account creation and invoicing


Advertiser: Agency

Reference: VR/03080R

Posted on: 2022-01-03 18:29:08

I want to receive the latest job alerts for:

Administration jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  QinetiQ

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  Ashford, Kent

Buying Administrator

  Recruitment Solutions South East Ltd

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Support Administrator

 

  Up to £25500 per annum

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Finance/Insurance Administrator

  Recruitment Solutions South East Ltd

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Senior Administrator

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