Claims Operations Manager



City of London & WFH flexibility

Permanent Contract

Salary is highly competitive



Company

An established Lloyds broker who specialise in arranging and managing binding authority agreements for US MGA's in addition to in-house underwriting under delegated authority.



Role Overview

The Claim Operations Manager is a critical part of the Claims infrastructure and is responsible for managing a team of Claim Analysts who are directly responsible for Claim Intake, Disbursements, Recoveries, Claims Data and Reporting, Bordereau Processing, Audits and MGA/TPA Coordination. The Claim Operations Manager also supports claims-related activities and projects being led by other divisions, including Accounting, Finance, IT, Actuarial, Compliance, Outlier Management, TMO, Product, Underwriting and Analytics.



Key Requirements

* 5 or more years of claims-handling and/or claims bordereaux experience
* Experience with claims admin systems, automations solutions, operations best practices
* Ability to prepare presentation documents and present to senior leadership
* In-depth knowledge and experience with Property &Casualty / Specialty claims operational functions-including first notice of loss, claims adjusting support, and payments/ settlement
* Proven ability to manage organizational change, to involve and influence others to accept new ideas or innovative approaches, and lead in a team-based organization
* Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; foster an environment of shared responsibility and accountability



Ref ~ 8242

MW Appointments is acting as an Employment Agency in relation to this vacancy.