Installation Co-Ordinator

  • 24,000
  • Maidstone, Kent
  • Higher Elevation Ltd

Could you see yourself working with some of the world’s most recognisable Stairlift and Wheelchair Platform Lift brands, helping to ensure safety around the home or business for multi-level access.

With our unique "Higher Elevation" approach, we pride ourselves in employing highly professional and keen individuals who are able to communicate across our administrative team enabling us to keep our customers independent in their homes or when out and about.

Role Purpose:

To deliver customer excellence, operating in a professional, friendly and patient manner whilst carrying out all aspects of administrative tasks. You will operate within our installation department, but as a small team is able to be versatile across all administrative teams, with a clear customer focus and drive to achieve optimal service delivery.

You will conduct professional and quality work processes alongside other team members in accordance with the company’s guidelines. Reporting to the General Manager you will show clear knowledge and skills to meet with the Company’s Objectives.

We will be looking for a candidate that shows qualities of:

- Self-motivation, with the ability to work autonomously using your time effectively and planning efficiently

- Patience and understanding with an empathetic approach

- Polite and excellent telephone manner

- Good attention to detail

- Outstanding people skills

- Excellent customer service, with strong listening and interpersonal skills

- Sense of humor whilst working

As part of your role you will be responsible for, but limited too: (full Job description available on request)

- Answer incoming calls.

- Logging jobs on our company CRM.

- Planning and scheduling works relating to each individual installation order.

- Liaising with engineers for workloads, job details, and any related matters.

- Preparing and sending quotations for installation works to customers.

- Invoicing all installation works using company CRM.

- Following up with related sent quotations and invoices.

- Arranging surveys, sub-contractors, and liaising with all field staff at all times.

- Apart of the out of hour call out rota

In return the candidate will receive:

- 1 Hour Lunch Break

- 20 Days Annual Leave + Bank Holidays (with raising service scheme)

- Pension

- Bonus Scheme

- Company Uniform

- Relaxed, fun working environment

- Continuing personal development & training

- Flexible working times may be available upon request and at the discretion of the company.

You must be eligible to work in the UK.

Higher Elevation Ltd is an equal opportunities employer.

  • Advertiser: Direct Employer