Recruitment Solutions are currently recruiting for a Trade Counter for our client, a popular retailer in Folkestone.
Full & Part Time: 20 hours/week & 45 hours/week – Flexible shifts including some weekends
Salary: £9,266.40 (20 hours/week) and £20,849.40 (45 hours/week)

Responsibilities include:
• To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.
• Building rapport with customers and proactively generating sales through the upselling of products.
• Investigating and resolving customer issues, escalating to the Branch Manager where appropriate.
• Taking cash, credit card and account purchases via computerised tills, and reconciling cash at the end of the day.
• Identifying any reporting any concerns relating to theft of products.
• Taking customer orders over the phone and in person.
• Setting up trade and customer accounts on the system.
• Answering and resolving telephone queries from customers.
• Organising the stock room and general stock replenishment, especially to your designated areas.
• Monitoring stock levels and helping to minimise stock loss
• Providing cover and assistance anywhere within the branch
• General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
• Making sure that all inventory processes are completed on the same day.
• Cleaning and tidying up at the end of the day.
• Consistently demonstrating and adhering to the brand values at all times.

Experience Required
• Previous customer service experience.
• Good IT/system skills.
• Strong customer service ethos with the desire to go above and beyond for the customer.
• Excellent communication skills.
• Ability to work under pressure.
• The ability to work quickly and accurately with excellent attention to detail.
• Motivated with good organisational skills.
• Team worker but also happy and able to work unsupervised.
• Proactive with a high level of common sense.
Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.
Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website.