Service Desk Coordinator
  Competitive
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Service Desk Coordinator

Boon Edam Limited are the world market leaders in commercial, high end, entry solutions and we operate at a global level. We have our own manufacturing plants in Holland, USA and China and a number of international sales offices.

Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? If so, our Service Desk Coordinator role might just be the new career choice for you.

The Role
As a Service Desk Coordinator you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly.

Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers on a daily basis. You will be planning works for our technicians nationwide including logging breakdown callouts and ensure response times are met as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP.

You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player.

This role is based at our Ashford, Kent Head Office. Monday to Friday 8:30am until 5pm.


What Are Your Skills Necessary to Perform This Role?

• Experience working in a fast-paced environment.
• Ability to multi-task and prioritise workload.
• Highly organised with excellent time management.
• Excellent communicator able to liaise with various departments and build customer rapport.
• Proficient in Microsoft Office Programmes.
• Experience of SAP desirable but not essential.
• GCSE Maths and English, Grade C or higher.

What You Can Expect from us:

• A friendly and inclusive working environment
• 23 days annual leave plus 8 public bank holidays
• Your birthday off
• Life insurance of four times your basic salary
• Company Pension scheme with generous employer contributions
• Membership to a Healthcare or Cash Plan scheme
• Internal training and career development programmes
• Attractive salary package

The Application
Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role.
CLOSING DATE FOR APPLICATIONS: Friday 29th October 2021. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Strictly no agencies please.


Advertiser: Direct Employer

Reference:

Posted on: 2021-10-07 11:27:45

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General & Other - Administration - Customer Service - Ashford, Kent

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Service Desk Coordinator
  Competitive
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Service Desk Coordinator

Boon Edam Limited are the world market leaders in commercial, high end, entry solutions and we operate at a global level. We have our own manufacturing plants in Holland, USA and China and a number of international sales offices.

Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? If so, our Service Desk Coordinator role might just be the new career choice for you.

The Role
As a Service Desk Coordinator you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly.

Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers on a daily basis. You will be planning works for our technicians nationwide including logging breakdown callouts and ensure response times are met as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP.

You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player.

This role is based at our Ashford, Kent Head Office. Monday to Friday 8:30am until 5pm.


What Are Your Skills Necessary to Perform This Role?

• Experience working in a fast-paced environment.
• Ability to multi-task and prioritise workload.
• Highly organised with excellent time management.
• Excellent communicator able to liaise with various departments and build customer rapport.
• Proficient in Microsoft Office Programmes.
• Experience of SAP desirable but not essential.
• GCSE Maths and English, Grade C or higher.

What You Can Expect from us:

• A friendly and inclusive working environment
• 23 days annual leave plus 8 public bank holidays
• Your birthday off
• Life insurance of four times your basic salary
• Company Pension scheme with generous employer contributions
• Membership to a Healthcare or Cash Plan scheme
• Internal training and career development programmes
• Attractive salary package

The Application
Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role.
CLOSING DATE FOR APPLICATIONS: Friday 29th October 2021. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Strictly no agencies please.


Advertiser: Direct Employer

Reference:

Posted on: 2021-10-07 11:27:45

I want to receive the latest job alerts for:

General & Other and Administration and Customer Service jobs in Ashford, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Service Desk Analyst

  Tribeca Technology Ltd

  £21,000 - £28,000

  Sittingbourne, Kent

Service Administrator (Immediate Start)

  Recruitment Solutions South East Ltd

  £23-25500 + benefits

  Tunbridge Wells, Kent

Senior Administrator

  Recruitment Solutions South East Ltd

  £25,000 - £30,000 DOE

  Sevenoaks, Kent

Senior Audit Accountant

  Recruitment Solutions South East Ltd

  £35,000 - £55-000

  Maidstone, Kent

Sales and Estimating Coordinator

  KHR - Recruitment Specialists

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